Test Center Manager

Job Description

Job Description

We are looking for a Test Center Manager to lead day-to-day operations at a testing facility in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who combines strong operational oversight with excellent customer service and team leadership. The person in this role will help maintain a secure, well-organized environment for candidates while supporting staff performance, compliance, and smooth exam delivery.

Responsibilities:
• Direct daily activities across the test center to ensure exams are delivered efficiently, accurately, and in accordance with established standards.
• Lead, coach, and coordinate Test Center Administrators and support staff, including scheduling coverage and guiding day-to-day performance.
• Oversee recruitment support, onboarding, and practical training to build a capable and service-focused team.
• Review and authorize employee time records and business-related expense submissions with attention to accuracy and timeliness.
• Enforce candidate check-in, identification, and security protocols to protect the integrity of the testing process.
• Manage site security measures such as controlled access, key handling, alarms, and monitoring systems to maintain a safe testing environment.
• Step in to administer exams and assist candidates directly when operational needs require hands-on coverage.
• Resolve routine technical and operational issues that may affect testing sessions, and escalate more complex concerns when appropriate.
• Document unusual incidents, candidate complaints, and facility-related problems, then communicate findings to the proper internal or external partners.
• Work with building management and participate in audits, quality reviews, and continuous improvement efforts to uphold site readiness and compliance.• High school diploma or equivalent is required; additional college coursework or a degree is preferred.
• At least 2 years of experience in a customer-facing environment such as retail, hospitality, office support, or a call center setting.
• Minimum 1 year of experience supervising staff, coordinating team activities, or managing daily operations.
• Strong verbal and written communication skills, including the ability to prepare clear reports and handle sensitive situations professionally.
• Proficiency with Microsoft Office, Outlook, and Windows-based systems, along with basic troubleshooting ability.
• Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work a regular schedule that may include weekdays, Saturdays, evenings, or changing hours as needed.
• Ability to lift up to 40 pounds and move throughout the facility regularly, including standing, sitting, bending, and escorting candidates during the workday.