Front of House Team Member

Chick-fil-A Team Member

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence your community
• Flexible scheduling (and closed on Sundays)
• Working hands on with Restaurant Leaders
• Intentional growth and development to help you reach your personal and professional goals
• Scholarship opportunities
• Medical, Dental, and Vision Insurance
• 401K

Front of House Team Member Responsibilities:

• Smile and speak enthusiastically
• Create and Maintain Eye Contact
• Make emotional connections with guests
• Continually interface with guests to provide quick, friendly and accurate service
• Appropriately handle all customer issues and play a positive role in customer recovery
• Communicate effectively with guests and Team Members
• Fulfill orders such as bagging, serving food, and filling drinks
• Maintain a clean work environment including front counter, dinning room, and bathrooms
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Honor and encourage others to follow the vision and values of the Restaurant
• Adhere to Chick-fil-A rules and dress code at all times
• Work on their feet for several hours at a time
• Other duties as assigned

Critical and Essential Job Functions:

• Must be available to work Saturdays
• Create a caring environment for customers and team members
• Cheerful and positive attitude
• Loves serving and helping others
• Understand the expectation of Chick-fil-A customer service standards and operational excellence
• Desire and dedication to becoming an Expert of Chick-fil-A
• Basic math and communication skills
• Consistency and reliability
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Must have a reliable source of transportation
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 25-50 lbs on a regular basis
• Have the ability to stand for long periods of time
• Have the ability to work in hot, noisy, and fast paced environment

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.