Junior Operations Assistant/Administrative Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Junior Operations Assistant/Administrative Coordinator to join our growing team! Candidates must reside in WA, NV, OR, AZ, UT, CO, CA, MT, ID, NM, or WY. The Junior Operations Assistant/Administrative Coordinator is responsible for assisting our customers with gaining access to our carrier platforms and keeping their data up to date. How You Will Contribute: Help new customers establish platform credentials with our various partners. Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience. Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures. Including Process changes, terminations and transfers between agencies. Update customer information in our internal databases, on carrier platforms, and carrier partners. Task and pend to ensure timely and accurate processing, follow up as needed. Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference. Provide clear communication and documentation of workflow status. Respond to inquiries in a timely and professional manner. Pursue a program of personal and professional development. Other duties as assigned. Skills & Experience to be Successful: Working knowledge of MS Office (Word, Excel, & Outlook) Working knowledge of carrier websites (preferred) Experience with Agency Management Software Systems (preferred) Competencies: Ability to maintain confidentiality with sensitive data. Excellent interpersonal communication skills, verbal and written. Highly organized with the ability to work on multiple projects simultaneously with frequent interruptions and changing priorities Excellent prioritization skills - sense of urgency Excellent written and oral communication skills Creative problem solver Ability to accept, implement, and follow through with management decisions Personal and emotional discipline exhibited constantly in the work environment Ability to prioritize tasks and job function Ability to complete job tasks and assignments in the required time frames Ability to work with others Evidence of positive attitude and enthusiasm for the success of the overall organization, the individual employees, and themselves PHYSICAL REQUIREMENTS NECESSARY ON A REGULAR BASIS Speech and hearing sufficient for in-person and telephone communication on a constant basis 7-8 hours per day Vision sufficient for use of a computer monitor and reading documents Ability to sit at a desk on a consistent basis – approximately 3-5 hours per day Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse and telephone Pay Range 26.00 - 26.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.