Maintenance Services Representative Lead

Maintenance Services Representative Lead

Panasonic Avionics Corporation (PAC) is looking to hire one A&P Licensed Mechanics Lead. The role involves leading the global strategy, business performance, and operational execution of all Line Maintenance Operations for PAC and its associated joint ventures. The position provides executive oversight and direction across the worldwide network of Maintenance Operation Centers. The individual is accountable for building and sustaining a highly qualified global technical workforce with the knowledge, training, certifications, and licenses required to resolve in-service support needs across a growing portfolio of In-Flight Entertainment and Connectivity (IFEC) systems.

The Maintenance Services Representative Lead team performs and certifies line maintenance, including IFE, in an efficient and effective manner during transit checks in accordance with contractual obligations or Panasonic Line Maintenance Procedures (LMP) and reports the findings in an efficient and effective manner. Maintenance tasks include component replacement, adjustments, inspections, functional tests, and certifying but are not limited to:

• Troubleshoot aircraft systems to identify necessary repairs to restore to full functionality.
• Remove and replace line replaceable units (LRU) in accordance with all approved applicable reference documentation.
• Perform Cabin Sweeps in accordance with contractual obligations or approved company procedures and report findings.
• Perform Built-in Test (BIT) and manual testing.
• Assist with Software and Media Loading.
• Clean components and equipment racks in accordance with contractual obligations.
• Complete aircraft documentation in accordance with regulatory and contractual obligations.
• Perform defect rectification on airframe, engine, and systems in accordance with contractual obligations.
• Ensure timely escalation and coordination with Supervisor or Manager of any problem occurring in the assigned aircraft area.
• Communicate and interface with the customer.
• Certify for all work completed under a company issued or airline issued authority in accordance with governing regulations.
• Coordinate between the customer and Panasonic Avionics Corporation (PAC) divisions to monitor system performance against contractual level.
• Actively promote the PAC Safety Management System (SMS) culture.
• Perform and maintain high quality standards to ensure Panasonic and Airline Quality Assurance (QA) processes are followed.
• Lead mentoring, coaching, allocating & assigning daily schedules and tasks, as needed.
• Lead station operations, optimizing resources utilization and expense.
• Produce the shift roster to meet contractual obligations and operational requirements.
• Ensures staff comply with PAC and customer procedures.
• Ensure resources, including tools and test equipment, are available to maintain customer contractual obligations and compliance with regulatory requirements.
• Accurate completion of Panasonic and airline required maintenance documentation, including electronic data entry and/or paper based systems within a timely manner to meet QA standards.
• Execute and monitor inventory, cycle counting, packaging, and shipping of inventory.
• Maintain high standards of health and safety, housekeeping, and tool care.

Hourly rates range from $50.32 to $56.07 based on years of experience. This is a full-time, direct hire position, offering full medical, dental, vision, 401k, and life insurance. Additional benefits include tuition reimbursement, two weeks of accruable PTO, 14 paid Company Holidays, 7 sick days, and 3 personal days. Ask your recruiter about additional perks to work with PAC.

Knowledge/Requirements:

• Demonstrated ability to work in a team environment.
• Ability to understand wiring diagrams and other technical documentation.
• Ability to follow standard practices and procedures in analyzing situations and data from which answers can be obtained to rectify defects and restore system functionality.
• Excellent communication skills.
• Demonstrated ability to supervise and coach subordinates.
• Exhibit supervisory skill and ability to lead staff and coordinate shift activity.
• Demonstrated ability to work in a high-stress, high-pressure environment.
• Proficient in Word, Excel, Outlook (MS products).
• Use professional concepts while applying company policies and procedures to resolve a variety of issues.
• Must have excellent English comprehension.
• Ability to Read, Write, and Speak English easily and accurately.
• Knowledge of different aircraft types with appropriate airframe and engine type ratings.

Education/Experience Requirements:

• Secondary/High School Diploma, or equivalent.
• Hold appropriate valid aircraft license / Authority required to certify customers different aircraft types/systems at assigned location.
• Minimum 6 years Aircraft maintenance experience including 3 years of exercising certification privilege.
• IFE or related aircraft type experience is an advantage.

Other Requirements:

• Must have the legal right to work in assigned country through nationality, visa, or work permits.
• Ability to pass extensive security and background checks.
• May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
• Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
• Required to work a rotating shift roster that spans 24 hours, 7 days a week, 365 days a year.
• Working Conditions/Environment:
• May have exposure to extreme temperatures (hot or cold), depending on location.
• Outdoor work in various weather conditions, depending on location.
• May work in confined or enclosed spaces.
• May stand or walk for extended periods.
• Frequent exposure to loud noise levels, depending on location.
• May work in dusty or poorly ventilated areas, depending on location.
• Frequent work near moving machinery or equipment.
• May have exposure to heights or elevated work areas, depending on location.
• Lifting or moving heavy objects regularly.
• May work in low-light or dimly lit environments.
• May operate in areas with strong odors, depending on location.
• May have prolonged use of personal protective equipment (PPE), depending on location.
• May require repetitive physical motions, such as bending or lifting.
• May have risk of slips, trips, or falls in the workplace.