Software Support Representatives

Job Description

Job Description

Position SummaryPayroll4Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company!All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.Essential Functions and ResponsibilitiesAssist clients with questions regarding software use or having issues working in the softwareAssist clients with preparing and submitting their payroll for processingWork closely with all departments to resolve payroll processing and reporting issuesTrack client issues in call-center software, and record details appropriatelyCommunicate with internal departments as needed to notify of technical issues clients are experiencingMaintain expertise with software, new modules, and any relevant industry factorsFollow all department and company standard operating proceduresProject a professional and positive image as a company representative by providing thorough assistance to our clients.Other duties as assignedRequired Skills and Experience Payroll processing experience or involvement in a corporate payroll department is preferredPrevious call center or customer service experience is preferredExcellent communication, analytical, and problem-solving skillsSuperior organizational skills and the ability to work well as a member of a teamAbility to address complex situations independently while following established protocolsAbility to provide top-level support to clients and associatesComfortable speaking on the phone with clientsWorking knowledge of Microsoft Outlook, Word, and ExcelAbility to keep detailed, timely, and accurate recordsBasic math skillsKnowledge of construction industry a plus • Knowledge of basic accounting/general ledger principles a plusCompensation: In addition to starting salary, there are quarterly bonus opportunities within the Client Services Department, as well as performance-based advancement and growth potential. Full-time employees are eligible for a full benefits package including medical coverage, HSA contributions and 401K matching.