Front Desk Agent
$32.85 per hourFour Seasons Hotels Limited
Job Title
Job duties include but are not limited to:
Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.
Arranges for luggage to be delivered to guest room.
Checks guest out of the hotel, preparing and explaining the bill.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interaction with guest is in person and by phone.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Ideal candidate will have:
Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up.
Previous hotel front desk and hospitality experience is strongly preferred. Must be available to work weekends, days, evenings and holidays.
We offer:
Hourly Rate: $32.85
Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your well-being
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniform
Complimentary Employee Meals
Schedule:
Full-Time: AM/PM Shifts
Holidays and Weekends
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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