Sales and Service Manager Floater

Sales And Service Manager FloaterThe Sales and Service Manager Floater (SSMF) ensures the clubs they support deliver an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSMF is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSMF drives both successful guest and member engagement, and attainment of sales revenue goals. The SSMF performs the same responsibilities as a Sales and Service Manager but is not assigned to a single club. Instead, the SSMF supports multiple clubs within an assigned district or market, rotating between locations based on business need. This is a developmental position designed to prepare leaders for a permanent, club-based Sales and Service Manager role. SSMFs are expected to transition into an SSM position as opportunities become available, based on business need, performance, and readiness.Essential Duties & ResponsibilitiesLeadership ExcellenceHires, trains and fosters continuous development of all Sales and Service team members in each club supported.Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.Cultivates Sales and Service team members' skills through continuous assessment, feedback and coaching.Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.Manages overall performance, engagement, and personnel matters for Sales and Service team members.Manages Sales and Service team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.Floater-specific: Supports clubs within the assigned district or market as directed by the District Manager, rotating between locations based on business need, including during leadership transitions and new SSM onboarding.Sales Management & Personal SalesDrives all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.Develops business plans and reviews weekly sales numbers and club statistics with the GM to identify potential revenue gaps and modify team execution strategy as necessary.Establishes monthly, weekly and daily sales goals for all Sales and Service team members.Develops, executes and coordinates local club marketing activities.Generates new business through lead management.Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.Ensures new members are properly onboarded with a plan to help achieve their intended health and wellness goals.Consistently achieves or exceeds personal and team sales goals.Member ExperiencePartners with the General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.Leads by example to provide a clean, friendly, well-maintained club to members and guests.Partners with club Fitness Manager and/or Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.Resolves member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.Organization RelationshipsThe SSMF reports to the District Manager. While supporting a club, the SSMF partners with that club's General Manager and Sales and Service Manager. The club's Sales and Service Experts and Sales and Service Associates continue to report to the club's Sales and Service Manager; when no Sales and Service Manager is assigned to the club, they report directly to the SSMF.QualificationsRequired Knowledge, Skills & AbilitiesPositive and productive leadership, including motivating, coaching, and communicating with diverse groups.Possesses a strong member-centric focus and is comfortable engaging with members in person.Responds professionally to requests and inquiries from guests, members and team members.Possesses strong organizational skills to execute and prioritize multiple tasks.High School Diploma or GED required.Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization.Floater-specific: Valid driver's license and reliable transportation to travel between assigned clubs.Preferred Knowledge, Skills & AbilitiesBachelor's Degree a plus.Prior management experience in the service sales industry leading 4-10 employees.1-2 years of experience in service sales.Fitness industry experience.Physical Demands/ Environmental ConditionsFrequently requires the ability to learn new tasks, maintain focus, make timely decisions, and communicate effectively with members, prospects, partners, and team members.Frequent use of telephones, computers, printers, and other electronic devices requiring fine manipulation.Prolonged standing, walking, and time spent throughout the club, engaging members, leading the team, and inspecting the member experience.Regular bending, stooping, climbing, reaching, and lifting and/or moving up to 25 pounds; occasionally lifting up to 50 pounds with or without assistance.Regular exposure to cleaning agents, fitness equipment, moving mechanical parts, and noise levels consistent with an active fitness and wellness environment.Travel RequirementFloater-specific: Regular local travel between clubs within the assigned district or market, based on business need.Availability to travel 10% of the time to attend training and meetings.Benefits At 24In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups to facilitate connections with other team members and participation in community events both in-person and virtually.DisclaimerDISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this job. Responsibilities and functions may vary based on any number of business-related factors, including but not limited to: club location, size, revenue, amenities, staffing, etc. This job description is not exhaustive and is subject to change. Additionally, 24 Hour Fitness provides reasonable accommodation to qualified individuals with disabilities to assist them with performing their essential functions unless doing so would cause undue hardship.