Scheduling/Customer Service Representative - Johnston Health Scheduling

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Hours 8:30am to 5:00pm Summary Works collaboratively to ensure accuracy and completeness of scheduled procedures. Responsibilities Work collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary. Accurately communicate procedure and prep information to patient and physician office staff. Obtain accurate and valid physician orders for all procedures. Consistently achieve productivity and customer satisfaction goals. Distribute updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information. Maintain current clinical knowledge and skills related to diagnostic procedures and scheduling software. Serve as a departmental receptionist and office assistant as needed. Perform registrations for patients including contract registration for Managed Care patients and complete registration for Government Payors. Education Requirements High School Diploma or GED plus one year of related experience or training required. Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired. Knowledge/Skills and Abilities Requirements Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions. Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Scheduling Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.84 - $26.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System. This is not a State employed position. EEO Statement Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or apply for a career opportunity. #J-18808-Ljbffr UNC Health