Registration Specialist Senior

JOB DETAILS

Department: Admitting and Registration FTE: 0.70 (56 hours per pay period) – Work Hours: 3:30PM – 12:00AM – Shift(s): Evenings/Every Other Weekend – Shift Length: 8 hours – Location: In‑Person The Registration Specialist supports revenue cycle services and ensures successful completion of patient account set‑up under the guidance of the Registration Management team. The role coordinates patient information gathering, point‑of‑service collections, customer service, and inpatient registration, and completes admission and discharge compliance forms. Responsibilities Gathers or confirms information from patients, guardians, clients/family members, HHS clinical areas, third‑party payers, etc., both in‑person, by telephone, and via websites to register patients, update data, complete compliance forms (State and Federal), determine benefits and eligibility, and identify financial responsibility or payment sources, such as co‑pay collections. Requests, inputs, verifies, and modifies patient demographic information, including data collection for health disparity reduction and to meet Meaningful Use requirements. Verifies payer information using online resources, including real‑time eligibility tools and payer websites. Conducts accurate patient arrival in ED triage by prioritizing acuity in accordance with EMTALA. Completes registration functions via bedside registration in high‑volume locations such as the ED, APS, inpatient units, outpatient lab, and other areas as determined. Utilizes various databases and specialized software for coverage and eligibility verifications and determines patients’ out‑of‑pocket financial responsibility or payment sources. Partners with colleagues in the Emergency Department, Acute Psychiatric Services, and other critical care areas to quickly establish accurate patient identity and ensure optimal patient flow. Explains, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies. Plays a critical role in revenue cycle and reimbursement by ensuring accurate and eligible payer information and financial responsibility prior to claims processing. Makes appropriate referrals to Patient Financial Counselors or Billing based on individual patients’ situation, such as uninsured or underinsured status. Provides excellent customer service and timely responses to questions and issues, exhibiting de‑escalation skills when working with patients in high‑stress situations. Ensures patient and employee safety by completing organizational safety events. Complies with all state and federal laws and regulations related to patient privacy and confidentiality, such as HIPAA. Works daily on assigned queues for compliance‑related admission and discharge forms (IMM, MOON, SON), billing account and claim edit queues, and AMRTC workflows. Assists with mentoring and onboarding of new staff as directed by the Team Coordinator. Rounds to collect outstanding co‑pays and compliance forms. Performs all job functions at the discretion of the management team. Minimum Qualifications Two or more years of clerical experience in health‑care revenue cycle operations, collections, admissions, registration, etc. Bilingual preferred; required in some positions. Approved equivalent combination of education and experience. Preferred Qualifications Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria. Excellent verbal and written communication and interpersonal skills. Ability to work independently with minimal supervision, within a team setting, and support team members. Proficiency with Microsoft Office. Ability to analyze issues and make judgments about appropriate steps toward solutions. Knowledge, Skills, and Abilities Knowledge of the registration process. Knowledge of insurance coverages and payer policies. Knowledge of Medicare billing requirements for admission, continued stay, and discharge. Ability to communicate with patients and families under sometimes stressful circumstances. Strong in‑person and telephone communication skills. Experience with electronic health record or similar software; EPIC preferred. Knowledge of payor programs. Knowledge of applicable federal and state regulations. Detail oriented; critical thinking skills. #J-18808-Ljbffr Hennepin Healthcare