CCI Administrative Assistant II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CCI Administrative Assistant II
Job Title: CCI Admin Asst II
Agency: Dept of Family & Protectve Svc
Department: Residential Investigations
Posting Number: 20197
Closing Date: 09/01/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $2,694.33- $3,946.25
Pay Frequency: Monthly
Salary Group: TEXAS-A-11
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: TYLER
Job Location Address: 3303 MINEOLA HWY
Other Locations: Tyler; Athens; Atlanta; Canton; Carthage; Clarksville; Daingerfield; Gilmer; Henderson; Jacksonville; Linden; Longview; Marshall; Mount Pleasant; Mount Vernon; Palestine; Paris; Quitman; Rusk; Sulphur Springs; Texarkana
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
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Brief Job Description:

Administrative Assistant II/Child Care Investigations performs routine (journey-level) administrative support work. Work involves providing internal administrative support including disseminating information, assisting with maintaining filing systems, and preparing and editing reports and documents. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

• Prepares and disseminates information concerning agency programs and services.
• Prepares, edits, and distributes correspondence, reports, studies, forms, and documents.
• Performs general office duties such as filing, answering and routing phone calls, routing mail, and ordering and maintaining office supplies.
• Assists in day to day routing of cases.
• Responds to inquiries and explains rules, regulations, policies, and procedures. Assists in planning meetings, conferences, and seminars.
• Assists in compiling and entering data for charts, graphs, databases, summaries, or reports.
• May assist with managing and maintaining schedules and travel arrangements for managers and directors.
• Performs related work as assigned.

Knowledge Skills Abilities (KSAs):

Knowledge of office practices and administrative procedures.

Skill in the use of standard office equipment and software.

Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; and to communicate effectively.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in administrative support work. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.

Additional information:

Position can be housed in any office in Region 4 or 5 but preferably in Region 4.

This is a position that requires to be in the office and can't telework. At time there may be a need to travel out of region.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC .

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at View email address on aiapply.co with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.