Technical Account Manager

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted advisor and strategic partner as they modernize and mature their third‑party risk management programs. This is a highly cross‑functional role where you will collaborate with Sales, Product, and Engineering while guiding customers through onboarding, adoption, and ongoing value realization. What You’ll Do Own the post‑sale customer lifecycle for a portfolio of enterprise accounts Build strong, trusted relationships across technical and executive stakeholders Drive product adoption, engagement, and long‑term customer success Guide customers through onboarding, integrations, and ongoing service delivery Identify and execute on renewal and expansion opportunities in partnership with Sales Analyze usage data and customer trends to surface insights and optimization opportunities Act as the voice of the customer by sharing feedback and influencing product direction Manage support issues and coordinate with internal teams to ensure timely resolution Position yourself as a trusted advisor in Cyber Risk and TPRM best practices What You Bring 4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS Experience working with enterprise customers and managing a portfolio of accounts Strong understanding of cybersecurity, risk management, GRC or TPRM domains Proven ability to build relationships with both technical users and executive stakeholders Analytical mindset with the ability to translate data into actionable insights Experience managing customer lifecycles, including renewals and expansion Excellent communication, organization, and problem‑solving skills A proactive, ownership‑driven approach in a dynamic environment #J-18808-Ljbffr