Rental Clerk - Stevens Creek BMW

Rental Clerk - Stevens Creek BMW in Santa Clara, CA at Sonic Automotive Job Type: Customer Service Experience: Entry Level About Stevens Creek BMW is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way, treating our guests with pride, and sharing growth opportunities with our employees. Salary: $23.00 per hour Benefits Lowest turnover in the industry. Award winning training (Training Magazine Top 125, and Brandon Hall Awards). Commitment to development and promotion within the company. Medical, Dental, Vision, HSA, 401k and PTO. Peer-to-peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. Job Description The Rental Clerk is responsible for assisting with the dealership's fleet of loaner vehicles provided to customers while their own vehicles are serviced. Responsibilities Ensuring vehicles are clean, fueled, and ready for customer use. Handling the check-in and check-out process for loaner vehicles, including explaining terms of use, documenting customer information, and providing vehicle keys. Coordinating with the service department to provide customers with loaner vehicles during service appointments. Maintaining accurate records of loaner vehicle agreements, including customer details, vehicle assignment, mileage, and condition reports. Inspecting vehicles before and after use, documenting any damages or issues. Providing friendly and efficient customer service, addressing any questions or concerns. Preferred Qualifications Prior experience in a rental car or loaner vehicle environment. Strong organizational and multitasking skills. Excellent communication and customer service abilities. Strong attention to detail to maintain the dealership’s professional appearance. Excellent interpersonal skills. Required Qualifications Must be authorized to work in the USA. Valid driver's license and good driving record. Ability to pass pre-employment testing, including background checks, MVR, drug test, and valid driver license. Schedule Full Time Monday through Saturday availability Sundays off The Rental Clerk position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $23.00. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Sonic Automotive