Patient Care Service Representative II
Modena Allergy + Asthma
Patient Care Service Representative II
St. Louis, Missouri
About Us
Modena Health ("MH") and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizonaand ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.
Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.
At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.
Position Summary
We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.
This role will be based primarily in our St. Louis clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences.
Key Responsibilities
- Front Office & Administrative Duties:
- Greet patients and visitors warmly and professionally.
- Manage check-in and check-out processes, verify insurance, and collect co-pays.
- Schedule patient appointments, testing, and follow-ups in collaboration with providers.
- Submit and track prior authorizations, including verifying insurance and submitting required documentation.
- Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
- Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
- Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
- Assist with emergency response protocols by alerting clinical staff as needed.
- Contribute to the onboarding and training of new team members to build support and cross-functional skills.
- Clinical & Patient Care Duties (if MA certified):
- Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
- Administer allergy and immunotherapy injections following clinical safety protocols.
- Prepare and maintain allergy serum and oral desensitization vials.
- Monitor and document patient vitals and treatment responses.
- Support physicians and advanced practice providers during clinical consultations and procedures.
- Educate patients and families on allergy and asthma care plans and treatment options.
- Respond to and manage allergic reactions, including emergency interventions when needed.
- Escort patients to exam rooms and prepare for provider exams.
- Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
- Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
- Assist with clinical prior authorizations under the direction of a supervisor.
- Additional responsibilities as assigned.
Qualifications & Requirements
- Education: High school diploma or equivalent required.
- Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
- Experience with insurance verification, scheduling, and electronic health records preferred.
- Licensure & Certifications:
- Certified or Licensed Medical Assistant (California), if performing clinical duties.
- CPR certification (or willingness to obtain upon hire).
- Skills & Abilities:
- Strong interpersonal, customer service, and communication skills.
- Excellent organizational and multitasking ability in a clinical setting.
- Knowledge of medical terminology and EHR systems.
- Familiarity with HIPAA and OSHA compliance standards.
- Ability to remain composed in fast-paced and emergency situations.
- Commitment to patient confidentiality and high-quality service delivery.
- Preferred Qualifications:
- Prior experience in allergy, immunology, or respiratory care settings.
- Comfort with performing skin testing and pulmonary diagnostics.
- Experience submitting and managing insurance prior authorizations.
Physical Requirements
Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. Frequent use of hands and fingers for patient care and equipment operation. Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.
What We Offer
- Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities
- In addition, we offer paid time Off (PTO), sick time, floating holiday and holiday pay
- Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network)
- A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth
If this role excites you, please submit your resume and a cover letter outlining your relevant experience and why you're passionate about joining our team. We look forward to hearing from enthusiastic candidates ready to drive our success!
California Consumer Privacy Act (CCPA) Notice Modena Health ("MH") and Modena Allergy & Asthma ("MAA") complies with the California Consumer Privacy Act ("CCPA"). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process.
Modena Allergy + Asthma- ...Patient Accounts Representative II BJC HealthCare is seeking a Patient Accounts Representative II for our refunds team... ...HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St....SuggestedFlexible hours
- ...insurance information and referral forms and counsels patients on financial assistance when seen in department for services. Job Description Primary Duties &... ...Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at...SuggestedHourly payTraineeshipWork experience placementWork at office
- ...Excelsia Injury Care Born in 1993 Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or... ...specialists offers a wide range of treatment services covering medical orthopedics neurology...SuggestedWork at office
Aya Healthcare
Saint Louis, MO2 days ago - ...Healthcare, LLC has supported patients with lymphatic, wound, and... ...compression devices and personalized service to help improve patient... ...take pride in delivering expert care with a personal touch service. The Patient Services Representative position puts the Patient...SuggestedContract workWork at office
BioTAB Healthcare
Saint Louis, MO23 hours ago $17.34 - $25.4 per hour
...insurance information, referral forms and counsels patients on financial assistance when seen in department for services. Job Description Primary Duties &... ...Conditions Normal office environment. Patient care setting. Physical Effort Typically sitting...SuggestedHourly payWork experience placementWork at office$17.34 - $25.4 per hour
...insurance information and referral forms and counsels patients on financial assistance when seen in department for services. Job Description Primary Duties &... ...Conditions Normal office environment. Patient care setting. Physical Effort ~ Typically...Hourly payWork experience placementWork at office- ...support including greeting and registering patients, scheduling appointments, verifying... ...consent-to-treat forms. Collects co-pays for services; verifies and balances receipts and... ...pathogens. Requires protective devices. Patient care setting. Direct patient care setting....Hourly payFull timeTraineeshipWork experience placementWork at office
$17.34 - $25.4 per hour
...insurance information and referral forms and counsels patients on financial assistance when seen in department for services. Primary Duties & Responsibilities:... ...Conditions: Normal office environment. Patient care setting. Physical Effort: Typically...Hourly payWork experience placementWork at office- ...which includes greeting and registering patients, scheduling appointments, verifying insurance... ...clinic forms. Collects co-pays for services; verifies and balances receipts and payments... .... Requires protective devices. Patient care setting. Direct patient care setting. This...Hourly payFull timeTraineeshipWork experience placementWork at office
$17.34 - $25.4 per hour
...insurance information and referral forms and counsels patients on financial assistance when seen in department for services. Primary Duties & Responsibilities:... ...Conditions: Normal office environment. Patient care setting. Physical Effort: Typically...Work experience placementWork at office$21.33 - $31.98 per hour
Scheduled Hours 40 Position Summary Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in... ...the performance of the staff areas to ensure quality care and compliance with practice standards. Monitors and observes...Hourly payTraineeshipWork experience placementWork at office$17 - $19 per hour
...Description Greet and assist all patients initially as they enter the... ...Qualifications 3-5 years patient/customer service experience, college education... ...in a health/patient care environment. Experience... ...University Title: Clinical Technician II. Application Materials Cover...Hourly payTemporary workWork at officeWork visaMonday to FridayShift workUniversity of Missouri-Saint Louis
Saint Louis, MO7 hours ago- ...Sales Representative Patient Care As a Sales Representative at Stryker, you will be at the forefront of promoting and selling our Acute Care... ...providing a highly responsive and unsurpassed level of customer service. Take pride in cost reduction, and commit to on-time,...Shift work
- ...Service Sales Representative BeaconMedaes is seeking a Service Sales Representative to support and... ...helping healthcare facilities sustain patients when they are at their most vulnerable... ...employees who are passionate about taking care of customers, and we know that this...Contract workWork at officeLocal areaHome officeFlexible hours
$158.95k - $220k
...engages Neurology specialists and key stakeholders across diverse care settings (e.g., academic centers, large group practices, IDNs,... ...market share, building relationships with clinicians, nurses, and patient advocacy groups, and collaborating with cross-functional...Local area$18 - $22.1 per hour
...Commerce Bilingual Customer Service Associate Building a career at Commerce is more than... ...making sure people and their money are taken care of. Our culture is about our people, the... ...range is for the Customer Care Associate I, II or Senior level job and contemplates a...Hourly payFull timeMonday to FridayFlexible hoursShift workWeekend workAfternoon shiftCommerce Bank
Saint Louis, MO1 day ago- ...Find Your Calling At Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that... ...team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy,...Work at officeShift work
Mercy
Saint Louis, MO4 days ago $18 - $20.5 per hour
...making sure people and their money are taken care of. And our culture is about our people,... ...dialing environment Excellent customer service skills Ability to maintain a high... ...compensation range is for the Collector I & II job and contemplates a wide range of factors...Hourly payFull timeRemote workWork from homeMonday to FridayFlexible hoursShift work$17.03 - $24.61 per hour
...department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university's mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism &...Work experience placementWork at officeShift workWeekend workAfternoon shift- ...is to provide exceptional, compassionate care while prioritizing client guidance and support... ...Why Join Us: This is more than a client service position—it is a leadership opportunity.... ...with empathy and professionalism Gather patient histories and updates from clients...Casual workMonday to FridayAfternoon shift
- Washington University is seeking a Clinical Service Representative II (Float) in Ophthalmology. This full-time role involves providing clinical office support, including greeting patients, scheduling appointments, and managing insurance verification. Ideal candidates will...Full timeWork at office
- ...essential clinical office support, including patient greeting and registration, appointment... ...clinic forms. Collects co‑pays for services, verifies and balances receipts and payments... ...requires protective devices. Direct patient care setting. In‑person position with critical...Hourly payFull timeWork experience placementWork at office
$17.37 - $20 per hour
...Patient Service Representative - Phones - Chesterfield/West County Esse Health is the largest independent physician practice in the St. Louis Metropolitan... ...nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the...Full timeTemporary workWork experience placementWork at officeRelocation packageMonday to FridayFlexible hoursWeekend work- ...Patient Services Representative We're seeking a Patient Services Representative with strong communication skills and experience supporting patients... ...process-driven environment, and is passionate about supporting patients through their care journey. duvari groupWork at office
- ...Patient Service Representative Come join our team as a full-time Patient Service Representative with BJC Medical Group in Internal Medicine located... ...4, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the...Full timeWork at officeFlexible hoursDay shift
$15.25 per hour
...assessments and communicates recommendations to patients/families. Collaborate with clerical... ...and transfers between levels of care Communicate projected admissions and updated... ...projection sheets to Patient Accounts Representative in a timely fashion Perform insurance benefit...Work at office$20 - $24 per hour
...individuals through each step of the service process—from initial intake... ...Communicate with insurance representatives and internal teams to resolve... ...with a high level of care. Seniority level Associate... ...by 2x Get notified about new Patient Service Representative jobs in...Full timeWork at office$17.37 - $20 per hour
Patient Service Representative - Phones - Comprehensive Primary Care Job Category: Office Clerical Requisition Number: PATIE007426 Work Schedule: Monday - Thursday, 7:30 a.m. - 4:30 p.m.; Friday, 7:30 a.m. - 2:00 p.m. Location: Comprehensive Primary Care Associates 133...Hourly payTemporary workWork experience placementWork at officeRelocation package$16 - $19 per hour
...location — we're looking for a customer service professional who excels in a fast-paced environment... ...clearly, and is passionate about animal care. Qualified candidates will bring... ...Greet and check in clients and patients, verify and update medical records, and confirm...Hourly payFull timeWork from homeShift workVeterinary Practice Partners
Saint Louis, MO6 days ago- BJC HealthCare, located in St. Louis, MO, is seeking a Patient Accounts Representative II for our refunds team. In this role, you will be responsible for ensuring timely reviews and resolutions of payor and patient accounts, serving as a subject matter expert in insurance...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Care Service Representative II. Be the first to apply!
- patient flow coordinator Saint Louis, MO
- patient experience coordinator Saint Louis, MO
- unit clerk Saint Louis, MO
- patient registration representative Saint Louis, MO
- patient care representative Saint Louis, MO
- patient access representative Saint Louis, MO
- patient relations coordinator Saint Louis, MO
- patient relations representative Saint Louis, MO
- patient assistance representative Saint Louis, MO
- nursing unit secretary Saint Louis, MO