Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to join our Royalty team. This role is responsible for managing accounts receivable, collecting outstanding payments, and resolving billing issues while maintaining strong, professional relationships with franchisees and customers. If you thrive in a fast-paced environment and enjoy problem-solving, communication, and financial operations, this is a great opportunity to grow within a dynamic organization. Responsibilities Monitor, identify and contact customers with overdue accounts and contact them via phone, email, or mail to discuss outstanding debts Work with customers to establish payment plans that facilitate timely repayment while adhering to company policies and legal regulations. Resolve billing issues, address customer inquiries and complaints regarding billing discrepancies and ensure accurate account information. Keep accurate records of all collection efforts, payments received, and account statuses. Generate reports on accounts receivable status and collection activities to monitor performance and identify areas for improvement. Ensure compliance with all company policies and procedures. Provide excellent customer service by addressing customer inquiries and concerns professionally and timely. Qualifications Bachelor's degree (B.A., B.B.A., or B.S.) or equivalent from a four-year college or university; or Associate's degree (A.A. or A.S.) or equivalent from a two-year college or technical school; or one to three years' experience in collections, accounting or finance and/or training; or equivalent combination of education and experience. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Strong understanding of basic accounting principles. Proficiency with Microsoft Excel, Office Suite and accounting software. High attention to detail with strong organizational and time management skills. The ability to work with confidential information. Excellent written and verbal communication skills. Interest in working in a financial environment. Excellent organizational skills with attention to detail-oriented work. Must be proficient using Microsoft Excel. Ability to meet deadlines and work well under pressure in a fast-paced environment. Must have a proactive, self-motivated, can-do attitude. Team player. #J-18808-Ljbffr