Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Ive been a State Farm agent for 50 years, and I started with the company at just 22 years old, straight out of college. State Farm has truly been part of my life and my familys story my dad, brother, myself, and even two of my children have all been part of the State Farm world. Today, Im proud to lead a team of five who share a strong commitment to helping people and taking great care of our community.

Outside of the office, I enjoy cooking, photography, and RVing, and we even welcome pets in the office because we believe work should feel comfortable and supportive. We also stay connected locally by participating in organizations and events through our area schools.

For our team, we offer 80 hours of PTO, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. Our office culture is built around teamwork, kindness, and the belief that family always comes first. We truly operate as a everyone helps everyone kind of team, and were looking for someone who values that same supportive, team-first environment.

If you want a long-term career with a close-knit agency that takes care of its people, youll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with David Schara - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.