Inside Sales Representative - Charlotte, NC

Job Description

Job Description

Charlotte, NC Office

Full-Time - 100 % Work On-Site

Basic Function

The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth. 

 

Key Responsibilities

Customer Service & Sales Support  

• Respond to inbound calls, emails, and online inquiries 

• Provide customers with product, pricing, and availability information 

• Process orders, returns, replacements, and account updates 

• Troubleshoot basic order or service issues and follow standard workflows 

• Maintain accurate documentation in CRM and internal systems
• E-Commence 

 

Inside Sales & Revenue Support  

• Prepare quotes within established pricing guidelines 

• Conduct routine outbound follow-ups on quotes and open orders 

• Identify upsell and cross-sell opportunities 

• Support field sales teams with documentation, samples, and scheduling 

• Maintain strong product knowledge to guide customers effectively 

 

Workload Expectations  

• Manage high-volume daily customer communication 

• Complete 5–15 quotes per day depending on complexity 

• Process 20–40 orders or service tickets per day 

• Maintain consistent follow-up on assigned quotes and customer needs
• Perform other related duties as assigned

 

Success in This Role Looks Like  

• Accurate and timely order entry 

• Consistent quote turnaround and follow-up 

• High customer satisfaction scores 

• Strong collaboration with internal and field sales teams 

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Job Competencies 

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Budget

Computer Skills

Conflict Management 

Customer Service 

Decision Making 

Problem Solving 

Product Expertise

Project Management

Results Driven 

Sales Goal

Business Acumen

Sales Skills 

Self-Development 

Strategic Thought

Technical Skills

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Education / Training

This position requires a high school diploma. 

Qualification/Experience  

• 1–3 years of inside sales, customer service, or order management experience 

• Strong communication, organization, and multitasking skills 

• Ability to work effectively in a fast-paced environment 

Computer & Technical Skills

• Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems  

• Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).