FOH Shift Leader

Shift Leader at Chick-fil-AA Shift Leader at Chick-fil-A plays a key role in ensuring smooth daily operations by guiding team members, upholding our high standards of service, and fostering a positive, team-oriented environment. Shift Leaders set the tone for excellence, helping create remarkable guest experiences while supporting the growth and development of those they lead.Role PurposeOversee daily shift operations, effectively lead the team, and ensure guests are given a remarkable experienceCore ResponsibilitiesServe Guests through the Winning Hearts Everyday StrategyLead & Develop Team MembersEnforce policies and fulfill operational goalsEnsure faithful financial stewardship in the businessRole ResponsibilitiesInfluence culture and ensure implementation of Restaurant FrameworkExecution of Pathway, Genuine Hospitality, 2nd Mile Service, and other WHED Strategies.Guest RecoveryTeam Member & Leadership AccountabilityKeep up to date with Labor Laws & Pathway knowledge.Track Daily, Weekly, Monthly Cleaning TasksOversee and ensure effectiveness of New Hire TrainingShift ManagementFood SafetyFood QualityMaintain Facilities & EquipmentPositive Guest ExperienceManage Team MembersOperational ResponsibilitiesCulture ManagementCash ManagementCatering ManagementInventory ManagementMaintain LEAN/FIFO procedures to minimize wasteCleanliness and Organization of Front of House, Walk-In Cooler, Walk-In Freezer, and Back RoomOversee completion of Front of House ChecklistsOversee New-Hire, Team Member, & Trainer developmentCreate a high energy, competitive atmosphereModel sense of urgencyEnsure next shifts are set up for successManage Productivity/LaborSchedule RequirementsSchedule: Full-TimeOpen: At least once a weekClose: At least once a weekMust be able to work Friday & SaturdayQualifications & RequirementsPrevious leadership/management experience in the restaurant industryConsistency and reliabilityCheerful and positive attitudeLoves serving and helping othersCustomer service orientedStrong interpersonal skillsDetail-orientedAble to multi-taskWorks well independently and in a team environmentBe willing and able to work a flexible scheduleHave the ability to lift and carry up to 50 lbs on a regular basisHave the ability to stand for long periods of timeAble to work inside & outsideThis Chick-fil-A® Restaurants is operated by an independent franchised business owner who make all their own employment decisions and are responsible for their own content and policies.