Field Service Technician

Job Description

Job Description

Position: Field Service Technician
Location: Victor, NY

Summary:  Nesco Resource is seeking a skilled Field Service Technician to join a growing automation and machine-building organization in Victor, NY. This direct hire opportunity offers the chance to support advanced custom automation systems across a variety of industries while helping expand a newly established service department. The ideal candidate has experience with automation, controls, robotics, or industrial equipment and enjoys troubleshooting complex technical issues both onsite and remotely.

Pay Rate:

• $25.00 - $50.00/Hour (Based On Experience)
  • Overtime Opportunities
    + 10% Travel Premium While Traveling
  • Per Diem for Travel Assignments

Shift(s):

• Day Shift: Monday - Friday
  • Travel Required: Approximately 40%
  • Additional travel opportunities available for candidates interested in increased field work

Job Duties:

• Travel to customer sites for equipment installation, startup, commissioning, troubleshooting, and service support
• Support assembly, debugging, testing, and validation of custom automation systems
• Troubleshoot electrical, mechanical, pneumatic, controls, and automation-related issues
• Provide onsite and remote technical support to customers
• Diagnose equipment failures and implement corrective actions to minimize downtime
• Support Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) activities
• Modify and troubleshoot PLC, HMI, robotics, motion control, and vision systems
• Collaborate with Engineering, Controls, and Machine Build teams to resolve technical issues
• Assist with equipment improvements, system modifications, and field upgrades
• Document service activities, findings, and recommendations
• Maintain professional customer relationships through strong communication and technical expertise

Requirements:

• 5+ years of experience in automation, controls, machine building, or field service environments
• Previous OEM automation experience preferred
• Strong electrical and mechanical troubleshooting abilities
• Experience troubleshooting industrial equipment and automation systems
• Knowledge of PLCs, HMIs, robotics, industrial controls, and automation technology
• Ability to independently diagnose issues and complete repairs in customer environments
• Strong communication and customer service skills
• Ability to remain organized and effective in fast-paced situations
• Willingness to travel approximately 40%

Preferred Technical Experience:

• PLC/HMI platforms including Allen-Bradley, Siemens, or similar systems
• Industrial communication networks including EtherNet/IP, Profinet, and Modbus
• Industrial robotics including Fanuc, ABB, KUKA, or similar platforms
• Vision systems including Cognex, Keyence, or similar technologies
• Motion control systems
• Electrical panels, field wiring, and controls integration
• Pneumatic and mechanical systems
• Custom automation and systems integration

Physical Requirements & Work Environment:

• Combination of manufacturing, office, and customer-site environments
• Frequent standing, walking, bending, and hands-on equipment troubleshooting
• Exposure to industrial machinery, automation systems, and production environments
• Ability to travel domestically and potentially internationally as needed
• Must follow all customer safety procedures and PPE requirements

Benefits:

• Direct Hire Opportunity
• Competitive Compensation Package
• Overtime Opportunities
• 10% Travel Premium and Per Diem
• Career Growth and Leadership Opportunities
• Exposure to Advanced Automation Technologies
• Opportunity to Help Build and Grow a Service Organization

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.