Network Troubleshooter & Operations Specialist

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Responsibilities:

• Looking for someone with Service Desk/ Customer Service experience.
• Big plus if they have a technical mind or background and understand how different Network Technologies work.
• No hands on cabling or installs required
• Will need to troubleshoot problems – must be technically savvy
• 70% troubleshooting through phone.
• Provides daily operations support and maintenance for network systems
• Proactively monitors networks to provide stable, dependable network services across multiple platforms.
• Configures and troubleshoots computer networks.
• Maintains LAN/WAN/wireless/VoIP operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other tele-communications access to customers, and the movement of information from one location to the other.
• Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 0 - 3 years of IT work experience in infrastructure/network environments
• Resolves customer issues reported via phone, portal, email and network monitoring tools
• Ticket management within multiple ticketing systems

• Interface with internal partners as needed to resolve customer troubles
• Interface with incumbent local exchange carriers and other off-net providers to identify defective local exchange carrier equipment through cooperative testing and coordinate replacement
• Ability to accurately read call traces, traceroutes and packet loss reports to aid in problem identification
• Use of on-net Comcast tools including Café, Remedy/TTS, Watchtower, Scout and CSG biller required
• Basic network diagram understanding

Additional Information Recruitment Specialist Artech Information Systems LLC 360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960 By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr Artech LLC.