Settlement Officer II (SO II), Estate Settlement, Private Bank

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Settlement Officer II (SO II), Estate Settlement, Private Bank, Richmond, VA - Accountable for managing and settling estates and/or terminating trusts requiring a degree of technical expertise and knowledge in estate and trust administration. Coordinates with and assigns tasks to Settlement Administrators, monitors progress and approves completed work. Assists manager and senior officers in coaching, developing, and mentoring associates within Settlement team. Responsible for coordinating information and activities with external business partners and internal business and support partners to ensure accurate, timely and efficient administration of assigned cases, and to manage business risk. Maintains high quality, professional communications with beneficiaries and co-fiduciaries, with focus on client satisfaction and asset retention. Job Description: The Settlement Officer is accountable for facilitating, managing, and settling estate and trust terminations that require expertise and knowledge of fiduciary rules and regulations in a fast-paced, high-volume environment. The Settlement Officer assigns tasks to Specialized Fiduciary Administrators, monitors progress and approves completed work. Responsible for coaching, developing, and mentoring administrators and junior level officers within the Estate Settlement team. Works closely while simultaneously building and maintaining relationships with internal business partners including but not limited to: Client Team, Financial Advisors, Office of the Chief Fiduciary, Administrative Resource Team (ART), Audit, Compliance, Fiduciary Tax Services, Specialty Asset Management (SAM), Trust Operations, Fiduciary Tax Services (Tax), Portfolio Managers, etc., as well as external parties (Attorneys, CPAs, and Fiduciary Accountants). Monitors the settlement process and task completion to ensure accurate, timely and efficient administration, and to proactively manage business risk. Maintains high quality communications with beneficiaries and internal partners, with a primary focus on timely execution and client satisfaction. Ability to proactively identify and resolve issues. Acts as a technical resource to colleagues within and outside of Estate Settlement team. May be called upon to handle tasks delegated by Estate Settlement Manager or Director. Qualifications: BS/BA degree or equivalent experience, strongly desired JD or Professional designation in paralegal studies preferred Trust, estate, and/or tax experience Strong communication and organizational skills Ability to work in a fast-paced environment where multi-tasking and prioritization is a necessity Works well as an individual contributor and member of a team Proficient use of Microsoft Office Ability to learn and apply new technology and systems Skills: Account Management Customer and Client Focus Oral Communications Risk Management Written Communications Collaboration Decision Making Issue Management Prioritization Problem Solving Active Listening Attention to Detail Client Management Process Simplification Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent For internal employees: participation in a work from home posture does not make you eligible to post. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - VA - Richmond - 1111 E MAIN ST - BANK OF AMERICA CENTER (VA2300) Pay and benefits information Pay range $85,300.00 - $104,200.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: