Claims Specialist

One of our best clients has an opening for a claims specialist in their Charlotte, NC office. This is an amazing opportunity to get your foot in the door with a top company in the telecommunications industry. If you have customer service, insurance, collections or administrative experience and want to work for a growing company with a great culture, then this is the role for you! What You’ll Do: Maintain a working knowledge of the entire claims process Call contractors who definitely know they should’ve called 811 Explain, politely, why slicing through a fiber line is, in fact, a billable mistake Negotiate payment like a diplomatic bulldozer Deal with damagers who have mastered the ancient art of delay Keep things professional, even when you hear “But we didn’t hit anything important!” Update records, track claims, and celebrate every time you recover damage funds and increase your commission and compensation Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms What You Bring: Can keep a straight face when someone says “There wasn’t a line there yesterday.” Enjoy solving problems with equal parts logic and sarcasm (light sarcasm) Don’t mind delivering tough news, but can do it in a friendly “let’s figure this out together” way Are organized enough to juggle multiple claims without losing their cool Can charm a contractor and an insurance adjuster in the same day At least 1 - 3 years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Schedule: Early bird gets the worm (7:00am - 3:30pm EST, with lunch break) A couple days in our cool, office Base + robust commission program $100K total comp after 6 months. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists #J-18808-Ljbffr Veriant Solutions