Key Account Specialist

Location Atlanta, GA, United States Job ID 86749 Job Title Key Account Specialist Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. Responsibilities Mobility is the goal. Prepare daily invoicing for key account customers. Ensure all billings (EI and NI) are completed timely and in accordance with key customer contract terms and conditions. Maintain accuracy of key customers' special billing rates. Upload invoices to third‑party billing platforms and provide required documentation, including work orders, purchase orders, and time tickets. Drive improvement in DSO, bad debt expense, and accounts receivable aging. Continually check invoice status in third‑party platforms and resolve rejected invoices or invoices placed on hold by key customers. Involve key account managers, district offices, and liaise directly with key customers to resolve account invoice disputes, set timeframes for resolution, and monitor for completion. Communicate with key customers to discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts, and confirm payment dates. Provide statements of account to customers, key account managers, and others upon request. Escalate disputes to management as needed. Qualifications Mobility needs you. Accounting, Finance, or Business Administration background or an associate degree with additional work experience in billing or collections. 2–5 years of general work experience. Benefits Fully vested 401(k) match, up to 7% of total eligible compensation. Competitive medical, dental, and vision plans effective from first day of hire. Three weeks of vacation, with increases for tenure; seven sick days; three floating holidays; and eight company‑observed holidays. Tuition reimbursement eligible after six months of service. Parental leave—100% base pay for six consecutive weeks within the first year of a child’s birth or adoption. Wide range of development opportunities to boost professional and leadership growth. Core Values Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, who are the heart of our success. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from recruitment agencies is deemed to be rejected and does not constitute in any manner an offer from a recruitment agency. #J-18808-Ljbffr