Assistant General Manager

Assistant General ManagerTopgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.We're looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role isn't a steppingstone you coast through. It's where you prove you're ready for the next level.If you want to grow into a General Manager role by actually doing the work, this is where that happens.The RoleThe Assistant General Manager supports the General Manager in leading the entire venue operation. This role oversees department managers across all business functions, guest experience, food and beverage, golf services, facilities, and events — ensuring every part of the operation runs at a high standard.The AGM owns day-to-day execution, holds leaders accountable, and steps in as the acting GM when needed. This role operates with autonomy, sets the tone for the team, and is a key driver of venue performance.As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.What You Will DoLead Venue OperationsOversee department managers and their teams in delivering best-in-class guest experiencesHold leaders accountable for operating standards, staffing, and guest and team safetyStep into the GM role during absences, owning full venue accountabilityForecast and manage sales and expenses across departmentsLeverage business metrics and trends to drive performance and maximize profitabilityDevelop and Coach LeadersCoach and develop direct reports, investing in their growth as leadersDrive team member engagement across all departmentsSupport effective hiring, scheduling, and team building across the venueDelegate with clarity and follow up to ensure executionDrive the Guest ExperienceStay visible on the floor and interact with guests to assess and elevate their experienceChampion a culture of hospitality across every touchpointUse guest feedback and operational data to continuously improve the experienceRepresent the Brand and CommunityCultivate relationships with community leaders and local organizationsSupport brand-building events, partnerships, and activationsUphold Topgolf's core values: Fun, One Team, Excellence, Courage, and CaringCore Competencies For SuccessDrives Results | Consistently achieving results, even under tough circumstances.Pushes others to achieve results and holds people accountable for poor outcomesFosters a sense of urgency in the team for reaching goals and meeting deadlinesLeads others to persist despite setbacks or obstaclesDrives a track record of success across the venueBuilds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Communicates clear goals and roles to all department managersEnsures the team has the right mix of skills and leverages individual strengthsCoaches others on how to build effective, high-performing teamsRewards team efforts and accomplishments consistentlyEnsures Accountability | Holding self and others accountable to meet commitments.Accepts responsibility for the successes and failures of own work and the team's workMonitors metrics and milestones to chart progress against expectationsHolds departments accountable for budgets, goals, and operating standardsDesigns feedback processes into daily operationsDecision Quality | Making good and timely decisions that keep the organization moving forward.Holds others accountable for making sound decisions that comply with policies and standardsIs willing to make tough decisions and move them forward, even if they are unpopularStrikes the right balance between accepting workable solutions and pushing for better alternativesSynthesizes information, experience, and various inputs to determine the best course of actionQualifications5 + years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operationBachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.Proven track record of leading multi-unit operations in a high-volume environmentAbility to obtain required licenses and certifications for your locationMust be 21 years of age or older as required by state or local lawPhysical RequirementsLet's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carryingAbility to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairsAbility to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environmentAbility to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weatherAbility to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noiseAbility to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documentsSounds like a fit? We can't wait to meet you!Benefits include free play and 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.