Customer Service Specialist

Evening Receptionist

We are looking for a full-time Evening Receptionist to join our team! The Receptionist is responsible for greeting guests and answering phones to point customers in the right direction. The right candidate has superb customer service skills, is highly organized, and pays attention to detail. We're looking to fill this position as soon as possible, apply today!

Job Duties and Responsibilities:

• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.
• Process internal orders daily.
• Guarantee all checks in accordance with the company policy.
• Answer phones and direct consumer to the proper department and follow up in a timely manner. Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Must follow all company safety policies and procedures.
• Promptly and efficiently answer multi-line switchboard and transfer calls.
• Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
• Filing as needed (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
• Perform any other special duties as requested by Dealer and other Managers.

Requirements

• Regular attendance consistent with attendance policy.
• Shift Hours 11:00 am - 8:00 pm Monday thru Thursday 9:00 am - 5:00pm Saturday
• High school diploma or equivalent
• Ability to read and comprehend instructions and information.
• Ability to stay stationary for long periods of time
• Excellent oral communication skills.
• Professional personal appearance.
• Ability to communicate customers' interests needs and requests to management and sales personnel.

We Offer

• Competitive Pay
• Paid training
• Paid vacation
• Medical, dental, and vision
• 401K
• Closed Sundays

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

We will continually strive to define, improve and operate by setting the highest standards in the retail automobile industry.