A624 Job Opportunity: Technical Specialist - Senior (766377)

Job Opportunity: Technical Specialist - Senior (766377)Location: Raleigh, NCDuration: 12 months (with option for extension)Work Arrangement: Remote until all staff return to onsite work; onsite presence required thereafter.Equipment Pickup/Return: Candidates must pick up equipment onsite on the first day and return it on the last day at their own expense.Position OverviewOur client, NC DIT-Transportation, is seeking a highly skilled Technical Specialist - Senior to join the Account Management Team for a 12-month engagement. This lead role involves ticket assignment, training, queue management, and daily reconciliation with HR data. The ideal candidate will have advanced expertise in account management, Active Directory administration, and IT security, with a proven ability to resolve complex technical issues and lead team efforts.Key ResponsibilitiesAccount Management & Administration:Manage daily deactivation and leave of absence (LOA) reports from NCDOT Human Resources, ensuring parallel ServiceNow requests are processed.Perform queue management to ensure timely and accurate ticket resolution.Assign daily tickets and train Account Management staff on team processes and procedures.Administer accounts across nine systems, including Microsoft Active Directory, AvePoint, Cayosoft, N Admin Mail Portal, Apple Management Console, Online Directory, and ServiceNow.Technical Expertise & Problem Resolution:Independently resolve issues through advanced system analysis and troubleshooting.Document incidents and resolutions in ServiceNow, providing weekly status reports to management.Analyze and assess client needs to develop effective, tailored solutions.Security & Compliance:Implement NCDOT and NCDIT security policies to protect data from unauthorized access, alteration, or destruction.Ensure compliance with NCDIT Security Office requirements and standards.Project Management:Lead projects by directing team efforts, integrating individual skills, and providing status updates to management.Documentation:Develop and maintain comprehensive documentation for all processes and procedures, aligning with Operational Level Agreements (internal) and Service Level Agreements (external).Review documentation annually to ensure accuracy and relevance.Required QualificationsAdvanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 YearsHands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 YearsAdvanced knowledge of appropriate security measures of the organization. Required 3 YearsAbility to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 YearsAbility to analyze and assess client needs to develop effective and appropriate solutions. Required 3 YearsAbility to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 YearsAnalysis of technical and user documentation for technical assistance and support Required 3 YearsAbility to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 YearsDemonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 YearsDemonstrates initiative in solving problems associated with projects and daily work. Required 3 YearsBy replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. #J-18808-Ljbffr Torrey Holistics