Lead Courier

Job Title

Assists Manager in providing work leadership and guidance for Couriers to ensure smooth and continuous flow of work and high-quality performance. Oversees timely pickup and delivery of all biological samples from the client to designated location, adhering to prescribed transportation criteria and laboratory policies. Oversees core duties and training with the review of leadership for all couriers.

Minimum Qualifications

Education, Certification, and/or Licensure:

• High School Diploma or equivalent.
• Valid driver's license with good driving history.

Experience:

• Two (2) years of courier experience.

Preferred Qualifications

Experience:

• Laboratory experience

Core Duties and Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Provide timely pickup and delivery of all lab supplies and lab packages.
• Ensure lab orders are complete and organized prior to delivery.
• Collaborate with staff to obtain the correct supplies and paperwork.
• Adhere to delivery schedule and reports back to the hospital once deliveries are complete.
• Perform a daily cleaning of vehicle.
• Maintain a vehicle maintenance log.
• Monitor periodic maintenance and inspections.
• Pick orders, unloads trucks, and puts supplies away in the stockroom.
• Assist with administrative duties of Clinical Outreach as well as receives and transports specimens, reports, supplies, and other documents, as described in the SOP's.
• Oversee couriers, courier daily functions, assist in training of new and incumbent couriers. Instruct couriers on job related issues and educate when necessary. Perform courier competency assessment by riding on all routes with all couriers to maintain proper protocols.
• Create all routes adding/deleting stops as business dictates. Adheres to established schedule for courier routes and adjust routes if needed for STAT pick-ups.
• Accept requisitions and patient specimens for testing that are properly collected and labeled, in accordance with established laboratory policies.
• Create accounts for new patients. Complete manual short form registration and scanning document in the LIS.
• Perform required quality checks and documentation as required by SOP's. Report any vehicle accident or maintenance to the security department. Record all deviations from standards for proper specimen transport and stability (as per SOP's) and indicates action taken and rationale for action. Call physician offices to clarify any discrepant, missing, or illegible information.
• Maintain all specimen logs and records accurately, neatly, and legibly in ink (unless otherwise required), 100% of the time.
• Record all deviations from standards for proper specimen transport and stability (as per SOP's) and indicates action taken and rationale for action.
• Utilize time, materials, and resources in an economical manner, prioritizing the client's needs and requests.
• Enter lab orders into the LIS. Identifies specimens and label with primary barcode label.
• Maintain effective communication with the Administrative Director, Manager, or Medical Director to assure dissemination of information and identification of problems in support of the hospital's mission of patient care.
• Utilize the proper laboratory procedure manuals to assist offsite employees or office staff on correct collection procedures.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Very hard work – exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly.
• Frequent standing, lifting, grasping, pushing, pulling, reaching, and walking. Must have ability to grasp, stoop, stand, and hold.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May require unsupervised access to restricted areas that may contain medications, supplies and patient confidential information.
• Will be required to travel between facilities/buildings.
• May be scheduled to work various shifts based on departmental needs.

Skills and Abilities

• Dependable.
• Good communication skills.
• Detail oriented.
• Knowledge of shipping and handling requirements.
• Excellent all weather driving skills.
• Able to find locations based on address using GPS.
• Computer skills, including email, excel, and word

Additional Job Description

Scheduled Weekly Hours: 40

Shift:

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: WVUH West Virginia University Hospitals

Cost Center: 191 WVUH Clinical Labs Medical Lab Service

Address: 3040 University Ave Morgantown West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.