Care Coordinator

Care Coordinator - Outpatient Services

Are you EPIC?! You bring empathy, passion, integrity, and commitment to everything you do? If you're someone who loves helping people, solving problems, staying organized, and making sure all the pieces come together, you may be exactly who we're looking for!

At HSS, we're passionate about healthcare and the people we serve. As a Care Coordinator - Outpatient Services, you'll be an important part of helping patients transition from hospitals and facilities to the care they need at home. You'll work behind the scenes, and sometimes directly with patients - to make sure orders are accurate, insurance requirements are met, and equipment gets where it needs to go.

What You'll Do

• Be the Connector: Bring together hospital teams, facility representatives, sales, delivery operations, patients, caregivers, and insurance providers to keep the discharge process moving smoothly.
• Make Transitions Easier: Coordinate equipment and supply orders for patients leaving hospitals and facilities, helping create a seamless transition to home.
• Be a Problem Solver: Review prescriptions, documentation, and insurance requirements to identify what's needed to get an order moving forward.
• Keep Things Moving: Create and enter orders into our electronic medical record and order management systems while keeping information accurate and up to date.
• Work as a Team: Partner closely with our Hospital Liaisons, Sales Team, Delivery Operations, Billing, and other departments to make sure every patient receives the right equipment at the right time.
• Connect with Patients: Reach out to patients and caregivers when needed to provide information, answer questions, and help them feel supported throughout the process.
• Know the Details: Help ensure orders meet Medicare, Medicaid, and third-party insurance requirements and that all necessary documentation is in place.
• Deliver EPIC Service: Bring empathy, passion, integrity, and commitment to every interaction with patients, referral sources, and teammates.
• Jump In Where Needed: Healthcare is always changing, so you'll have opportunities to take on new challenges and support the team wherever you can make an impact.

What You Bring

• A People-First Attitude: You're kind, friendly, professional, and genuinely enjoy helping others.
• A "Let's Figure It Out" Mindset: You're proactive, resourceful, and comfortable solving problems and finding solutions.
• Organization Skills: You can keep track of multiple orders, conversations, deadlines, and priorities without losing sight of the details.
• Communication & Empathy: You know how to communicate clearly and professionally while making patients, caregivers, and referral partners feel heard and supported.
• Team Spirit: You enjoy collaborating with others and understand that great patient care takes a team.
• Attention to Detail: You're comfortable reviewing documentation, entering information, and making sure the little things are right.
• Adaptability: You're comfortable learning new systems, processes, and technology and can roll with changing priorities.
• Healthcare Know-How: Experience in healthcare, medical billing, customer service, or a related field is strongly preferred.
• Insurance Knowledge: Familiarity with Medicare, Medicaid, and third-party insurance is a plus.
• Technology Skills: Comfortable working with computers and Microsoft Office applications.
• Minimum Education: High School Diploma or GED required. Associate's degree strongly preferred.

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It - Short Term Disability (optional), Company-Paid Long-Term Disability, and a Free Confidential Employee Assistance Program
• Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

• $18.00 - $24.00 per hour, depending on experience

Shift

• Monday - Friday, 8:30am to 5:00pm

Location

• Wheatfield, NY