Lead Client Service Representative / Lead Veterinary Receptionist

Lead Client Service RepresentativeDesert Tails Animal Clinic is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You'll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction. A key part of your role will involve training and developing team members, helping them grow while ensuring they clearly understand their daily responsibilities and tasks are completed on time. You'll create a supportive environment by offering constructive feedback, encouraging open communication, and fostering collaboration. Your ability to lead by example, maintain a team-oriented atmosphere, and stay attentive to details will be essential to the success of the clinic.Schedule and compensation:Compensation: $21 - 22 per hour, for each hour workedThis is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Alternating SaturdaysFull-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:3+ years of experience in a customer service, or veterinary reception rolePrevious veterinary receptionist or healthcare-related front-desk experience requiredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Avimark, preferredExceptional verbal and written communication skillsLead the front office team and direct clinic workflowAssist with training and developing team membersEnsuring daily assignments are understood and completedComfortable delivering feedback to team members and inviting collaborationPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Desert Tails Animal Clinic?Desert Tails Animal Clinic is a 3-doctor small-animal practice with 2 credentialed technicians caring for dogs and cats. The hospital has 3 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, and laser therapy. Case exposure is primarily general practice, with spay/neuter procedures, cystotomies, gastro procedures, splenectomies, laceration repairs, and tumor removals. The practice has a relaxed, 'country doctor' feel, making it a fit for someone who enjoys a close-knit environment and broad GP medicine. Located in Scottsdale, the hospital offers access to hiking, dining, shopping, arts, resorts, and the beauty of the Sonoran Desert.