Windows Service Coordinator

Service Coordinator

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Under moderate supervision a Service Coordinator receives information on an issue and takes ownership of resolving said issue in a timely, customer and operations focused manner.

Requires excellent problem-solving skills, a high level of organization, a sense of urgency, and grace under pressure. Communication skills are an absolute must.

The service coordinator juggles the intake of work orders, placing material orders, scheduling service stops through various parties and keeps all parties updated at all times. They also keep management advised on any issues with deliveries, material shortages, backorders and escalated customer complaints.

• Coordinates ordering, delivery and installation of products/material at customer's sites.
• Ensures customer complaints are handled in a timely manner.
• Tracks warranty accounts, handles claims and resolves customer complaints.
• Works closely with customers, vendors, salesmen, subcontractors, technicians and different departments.

Knowledge of the items listed below, while not required, is highly beneficial:

• Construction Industry Knowledge
• Microsoft Excel
• Microsoft Outlook
• OnLine

Requirements: High school diploma or General Educational Degree (GED) and one (1) year of assembly or clerical experience; or equivalent combination of education and experience.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.