Resident Services Coordinator

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Resident Services Coordinator

Laurel | Denver, CO

About the Role

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join our team at Laurel, a luxury residential community in Denver. As a familiar face at the front desk, you'll welcome residents and guests, support building access and security, coordinate packages and key control, provide neighborhood information, and respond appropriately when urgent situations arise.

This role is ideal for someone who takes pride in creating a polished, professional experience while staying organized behind the scenes. If you enjoy helping people, solving problems, and being the person residents can count on, we'd love to meet you.

Your Community
• Laurel
• Denver, Colorado
• Luxury residential community
• Hospitality-focused resident services
• Resident and guest-facing environment

Job Details

Job Location: Denver, CO

Pay Rate: $23.00-$24.00 per hour, based on experience

Schedule: Wednesday-Sunday | 2:00 PM-10:00 PM

Employment Status: Full-Time

Start Date: Immediately

Accepting Applications Until: September 30, 2026, or until filled

What You'll Do
• Create a warm, professional first impression by welcoming residents, guests, vendors, and visitors.
• Provide general building information, answer incoming calls, and direct questions to the appropriate team member.
• Manage package intake and resident notifications while maintaining accurate delivery records.
• Maintain secure key-control procedures, including authorization, identification, checkout, return, and accurate key logs.
• Coordinate authorized real estate showings and building access in accordance with community procedures.
• Support resident move coordination by completing required documentation, confirming mover insurance, and arranging move monitoring.
• Help maintain a safe and secure environment by following building access procedures and responding appropriately to emergency situations.
• Provide neighborhood and community information while responding to resident and guest questions with professionalism and care.
• Maintain accurate records and use systems such as Microsoft Office, BuildingLink, key bank, and fob/access systems.
• Represent East West Urban Management with a hands-on, service-first mindset and support additional resident service needs as assigned.

About You

We're looking for someone who genuinely enjoys helping people, communicates with confidence, and understands that small details can make a big difference in the resident experience.

Required Qualifications
• Previous customer service or administrative experience, such as hospitality, hotel, property management, food and beverage, retail, or reception.
• Strong verbal and written communication skills.
• Ability to listen carefully, understand resident and vendor needs, and respond professionally.
• Comfort using computers, email, Microsoft Office, and learning property management and access-control systems.
• Strong organization, attention to detail, and follow-through.
• Ability to work independently while contributing to a collaborative team environment.

Preferred Qualifications
• Experience in luxury residential communities, hotels, concierge services, or property management.
• Experience with BuildingLink, key-bank systems, or fob/access-control systems.
• Spanish language skills are a plus.

You'll Thrive Here If You...
• Enjoy making people feel welcome and cared for.
• Stay calm, professional, and solution-oriented when challenges arise.
• Take pride in accuracy, organization, and following through.
• Build relationships easily with residents, guests, vendors, and coworkers.
• Value safety, professionalism, and exceptional service.
• Like being part of a community where no two days are exactly alike.

Benefits & Perks
• Comprehensive medical insurance with three plan options
• Dental, vision, and accident insurance
• Life insurance
• 401(k) with discretionary employer match
• Paid Time Off and paid sick leave
• Career development and training opportunities
• Employee discounts through Eye Pieces, Venture Sports, and Perk Spot
• Sabbatical program
• $500 employee referral bonus
• Employee Assistance Program (EAP)

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

When you join East West Urban Management, you'll become part of a company that values integrity, accountability, teamwork, and service excellence. Every interaction is an opportunity to create a positive experience and make residents feel truly at home.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.