Reservations Manager

Overview

Join to apply for the Reservations Manager role at The Doyle Collection .

Are you a hospitality professional with a passion for delivering exceptional guest experiences?

As our Reservations Manager , you will lead a dedicated team responsible for managing all aspects of guest reservations. Your expertise will ensure seamless booking processes, maximize occupancy and revenue, and maintain the highest level of customer satisfaction.

Responsibilities

• Oversee daily operations of the reservations department
• Manage and train reservation agents to deliver outstanding service
• Monitor and optimize room inventory
• Collaborate with sales, marketing and revenue teams to drive bookings
• Handle complex guest inquiries and resolve issues promptly

Qualifications

• Proven experience in hotel reservations management or a similar role
• Strong leadership and communication skills
• Proficiency with hotel reservation systems and property management software (Opera Cloud would be a plus)
• Excellent organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple priorities

Benefits

• Low cost health benefits with eligibility on the first of the month following 60 days of employment
• 401k with Company match
• Free short and long term disability benefits
• Paid Vacation, paid Holidays and Paid sick time
• Free meals on duty as well as breakfast to get you started and all-day tea and coffee for the caffeine lovers
• Great location with easy access to the Metro and commuter benefits
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Staff quarterly parties, Christmas parties and regular team get togethers
• Wellness Perks and a free employee assistance program

About the property

The Dupont Circle Hotel in Washington DC is a luxury property located on Dupont Circle. Newly renovated, the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites on the 9th floor. Home to Pembroke Restaurant and Doyle Bar, the property also offers almost 10,000 square feet of meeting and event space.

Equal Opportunity Employer

The Dupont Circle Hotel does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service and Sales
• Industries: Hospitality

Location: Washington, DC • Salary: $63,000.00-$78,000.00