SERVICE BDC

Job Description

Job Description

Call Center Agent – Service Department - Don McGill Toyota Houston

Don McGill Toyota Houston is seeking a full time Call Center Agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker.

Service call center experience a plus! but not required.

Our call center agents help manage communications for the needs of our growing service department.

Skill set and tasks required in the following areas:

• Answering incoming calls
• Logging customer information into our software
• Schedule service department appointments
• Respond to customer web based requests
• Follow up communication via phone and/or email
• Computer proficiency using MS Office, email, and general internet
• The ability to learn and utilize multiple computer programs
• Previous call center experience preferred but not required
• The ability to meet deadlines
• Strong interpersonal, communication and team work skills
• Making outbound calls for scheduling Service reservations

Bilingual Preferred

Experience

High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of Microsoft Office. Candidates with an equivalent combination of education and experience will also be considered.

Benefits

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.