Dispatch Manager

Job Title

Coordinate and dispatch drivers based on daily freight schedules, route efficiency, and customer requirements to ensure timely and accurate deliveries

Monitor and track fleet and contract carrier truck movements (TL, LTL, Common) to ensure accuracy and delivery of customer freight

Communicate with Drivers to ensure on-time service is provided for all shipments, respond to activities of drivers via internet satellite, text, and phone, and initiate "check calls" with Drivers on all pickups and deliveries

Maintain timely updates in freight movement system by entering pick-up data, load information, and load closing

This role will provide detailed shift transition, take breakdown calls, communicate with Fleet Maintenance, or repair providers, and direct Drivers on options

Respond and troubleshoot pick-up and delivery challenges when they occur in transit, communicate with various warehouse contacts to ensure timely freight movement, and contact consignees and customers in response to potential transit delays

Perform various reporting duties in support of customer and Customer Service communication, work cooperatively with Customer Service and Dispatch teams to provide solutions for customers' needs and

Resolve issues, and enter and approve Driver payroll

Print Master Bill packets, check in freight, and scan/classify BOL's for the Cross Dock

You will be held accountable to comply with all defined business processes and the utilization of all technology platforms, as defined by Hyway

Live Hyway's Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative

Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers

1+ years' experience in transportation

Strong computer skills, especially Excel

Ability to solve practical problems and manage multiple tasks in a fast-paced environment

Ability to use various software programs, including the ability to enter data at intermediate or high pace level

Proven experience making independent decisions and performing job functions without supervision

Excellent phone skills with strong verbal and written communication skills

Possess a "can do" attitude with a "will do" work ethic

Ability to listen effectively and interact effectively with all levels of an organization

Positively respond to change and adapt to new customers and business priorities

Resourceful, proactive, and accountable

Hyway Transportation is an equal opportunity employer