Customer Accounts Manager

Description Basic Function Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage. Reporting Reports directly to General Manager. Primary Responsibilities The acquisition and maintenance of customers Monitor and recommend payment frequency changes to the General Manager Immediate contact of all customers who have not renewed their lease agreement(s) Act as a customer counselor who resells the benefits of timely lease agreement renewal payments Document all customer promises and update customer information in the store computer Monitor the accuracy of customer classifications according to the customer payment history and habits Maintain updated accurate customer information Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly truck maintenance sheet and route sheets daily Supervise, develop, and schedule the activities of Accounts Advisers Recommend the use of extensions and rebuild to the General Manager for endorsement Confirm customer identification, collect money, and obtain customers’ signature on lease agreements. CAM is second up on this process. First up to help set and achieve renewal goals Update goal board daily Facilitate non-renewal returns authorized by GM Review and close lease agreements with customers as 2nd up Other tasks assigned by management. CAM First Ups Daily - Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets When Needed - Snow Removal: Sidewalk Requirements Position Requires Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds. The skills to effectively perform all functions of the store Good communication and interpersonal skills Professional appearance Strong telephone etiquette and skills Good organization skills Professional Appearance Good Driving Skills Licensure and Background Requirements Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy. #J-18808-Ljbffr