Operations Supervisor

Role Overview Transdev is hiring Transportation Supervisors at our WMATA Springfield location. The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation environment. This role is responsible for ensuring safe, reliable, and efficient service delivery by monitoring real‑time operations, supporting Dispatch staff, and coordinating with Operators, subcontractors, and support departments. We are looking for customer service‑oriented professionals who are dedicated to safety. Benefits Competitive compensation: Minimum $27.02 per hour – Maximum $31.83 per hour Vacation: minimum of two weeks Sick days: 5 days Holidays: 12 days (8 standard and 4 floating) Other benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability Key Responsibilities Ensure Dispatchers are actively monitoring Operators in service via radio and Dispatching Software platforms Provide coaching and discipline for Operators' non‑compliance issues, including but not limited to operational service delays and attendance Oversee improvement in customer satisfaction and dispatch satisfaction Maintain a professional demeanor and appearance Investigate and provide appropriate feedback to upper management for complaints Ensure dispatch personnel effectively link operators and customers by monitoring responses to operator requests and ensuring appropriate actions are taken Provide coaching and assistance when required Communicate with management as needed to maximize efficiencies and resolve issues Have the authority to recommend discipline and direct work of Dispatch employees Handle initial Operator and Dispatcher complaints and escalates as needed Monitor specific charts and daily graphs to ensure all service calls are managed and completed in a timely manner Monitor real‑time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered promptly and abandoned calls are minimized Fill in as a Dispatcher when required Ensure overall compliance with office policies such as uniforms, use of electronic devices, phone compliance, meal breaks and attendance Qualifications Ability to manage multiple projects while overseeing operations At least 3 to 5 years of supervisory experience preferred Ability to effectively lead a diverse group of individuals to achieve the goals of the Dispatch Department Ability to learn and demonstrate efficiency in the use of RideCo Strong customer service skills Ability to work independently and follow directions Flexibility and adaptability in a dynamic environment Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize use of Schedule I drugs, including cannabis, for any reason Physical Demands Work outside in varying temperature, weather, and humidity conditions, alone and in remote locations Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and on possible sloped ground or slippery and uneven surfaces Push and pull objects up to 50 pounds; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to items at ground level Withstand heavy traffic areas while performing duties; tolerate exposure to dust, vehicle fumes, and noise Drug‑free workplace Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship now or in the future, and must successfully pass a pre‑employment drug screen. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy. #J-18808-Ljbffr