Customer Service Representative III
$18 - $23 per hourExperis
Customer Service Representative III
Our client, a leading organization in the healthcare industry, is seeking a Customer Service Representative III to join their team. As a Customer Service Representative III, you will be part of the Customer Support Department supporting order management and client relations. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude.
Location: Remote (must reside in the US)
Pay Range: $18 to $23 per hour
What's the Job?
- Handle order entry, order status updates, and product information inquiries
- Manage complaints, pricing, shipping, and inventory requests and issues
- Communicate clearly and professionally with external customers and internal personnel via telephone and written correspondence
- Worklist management including raising internal tickets to address order management, shipping/tracking, product inquiries, and invoicing issues
- Manage the customer order process from entry to delivery ensuring customer satisfaction
What's Needed?
- Bachelor's degree or higher from an accredited institution, or HS Diploma with 6 years of customer service experience
- Minimum of 3 years of customer service experience in private, public, government, or military environments
- Experience with ERP systems is a plus
- Previous healthcare customer service experience is advantageous
- Self-motivated with the ability to work effectively in cross-functional teams and with external clients
What's in it for me?
- Opportunity to work remotely with a dynamic team
- Engage in meaningful work supporting healthcare operations
- Develop your professional skills in a supportive environment
- Be part of a reputable organization committed to inclusion and diversity
- Enjoy a flexible schedule with full-time hours
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
Vacancy posted 14 hours ago
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