Field Service Technician

Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary: The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in north Richmond, VA area.

Who We Are Looking For:

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Requirements:

• Some travel required
• 20%-50% travel depending on division & location (overnight stays, away from home)

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

• HS diploma or equivalent

Preferred:

• May have industry specific license(s) for water or wastewater
• Trades /Training Certificates - HVAC/Plumbing/Electrical

Experience Requirements:

• Clean driving record
• 2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience
• Water/Wastewater/Chemical handling, processing, analytical experience a
• plus
• Able to pass background check & pre-employment drug screen

Skill Requirements:

• Electrical, mechanical, plumbing, HVAC
• Safe use of power and hand tools and test instruments
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service/field service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

What we offer:

• Health, Dental and Vision insurance available on your 1st day of employment
• Generous retirement savings plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness, rewards and recognition, and employee discount programs

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.