FIELD SERVICE TECHNICIAN

Field Service Technician

We are currently offering up to a $5,000 sign-on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable at hire, and the remaining $2,500 is payable after 90 days of employment.

Join a company that's built to elevate you. At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that move the world forward.

Location: Richmond, Virginia

Shift: 1st

Starting Compensation Range: $30.45 - $43.43 per hour

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years' heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

What You Will Do:

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer's jobsite
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor
• Perform heavy electrical and computer repairs
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Inspect components removed from machines to determine their reusability
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Clearly and concisely document all work and repairs completed in a timely manner
• Maintain work area, tools and equipment to promote a clean and safe environment
• Perform various other duties as assigned

What We're Looking For:

• Minimum of four years experience repairing heavy construction equipment, preferred
• Experience troubleshooting and diagnosing expert level mechanical repairs
• High school diploma or GED, required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs
• Excellent mechanical aptitude
• Ability to repair Caterpillar and competitive components and machines
• Excellent driving record and the ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Willingness to work any shift and overtime as needed to meet business and customer demands
• Strong communication with excellent oral and written communication skills
• Self-direction and well organized
• Proficient use of technical software, databases and manuals

What Success Looks Like In This Role:

• Demonstrating ability to learn and apply new knowledge
• Working independently and part of a team
• Prioritizing workload while providing excellent customer service
• Interacting with customers on a professional level
• Performing well in a fast-paced work environment
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or move up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You'll gain access to real learning, real advancement, and a real future in a company that's reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.