Field Service Technician II

Overview Location: NY Statewide, NY, US Requisition ID: 19270 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit Responsibilities Brightstar seeks a Lottery Field Services Technician in Buffalo, NY area to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support. This will be a Sunday - Thursday position. The hours are as follows: 3 day shifts 9am - 5:30pm and 2 night shifts - 12pm - 8:30pm Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner. Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles. Maintain equipment to promote the continuous operation of Brightstar equipment. Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items. Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon. Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc. Requirements High school degree or GED equivalent required. 2 - 3 years of experience in a customer service-related position 2 - 3 years of experience in technical repairs Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly. Must be able to drive a 20ft box truck on occasion, CDL license NOT required. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance. Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations. Must reside in proximity to the area of coverage Your Benefits Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits on day one of being a Brightstar employee 12 paid holidays plus two floating holidays per year Three weeks of paid vacation per year, prorated in the first year 401K with employer match and 100% vested on day one Company-paid parental leave, life insurance, short-term disability, and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Your Star Qualities Leading Complexity Leading People Leading the Business Leading Self At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,440 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. #J-18808-Ljbffr Brightstar Lottery