Field Service Technician II US

Role Overview As a Field Technician, you will serve as the primary onsite point of contact for technical and service-related needs. You will be responsible for the installation, configuration, troubleshooting, and repair of a variety of hardware, including laser printers, wide-format printers, kiosks, and POS systems. This is a customer-facing, travel-based role involving hands‑on break/fix, IMAC (Install, Move, Add, Change), and project-based work. Key Responsibilities Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for laser printers, wide-format/plotters, kiosks, and POS systems. Installation & Maintenance: Install, configure, and maintain IT equipment and related applications; perform preventive and routine maintenance to ensure optimal performance. Customer Service: Provide clear, professional technical support to customers both onsite and via telephone. Case Management: Manage all administrative requirements for assigned cases, including scheduling visits, ordering/tracking equipment, coordinating returns, and providing real-time case note updates. Collaboration: Partner with Level II or Lead Technicians as needed to ensure accurate and timely resolution of complex issues. Qualifications & Requirements Technical Expertise: Strong working knowledge of computer hardware, software systems, and printers (specifically laser and wide-format/plotters). Problem Solving: Demonstrated ability to troubleshoot, analyze, and resolve technical issues independently. Mechanical Aptitude: Electro‑mechanical experience is considered a plus. Communication: Excellent verbal communication skills and a strong commitment to customer service. Self‑Management: Ability to manage multiple tasks independently while functioning effectively within a team. Physical Demands: Physical ability to lift and transport equipment weighing up to 50 lbs. Work Schedule & Travel Travel: Daily travel to various client locations is required. Availability: Must be available for an after‑hours on‑call rotation, which includes nights and weekends. Note Candidates with hands‑on break‑fix experience, particularly with laser printers and wide‑format plotters, are strongly encouraged to apply. Equal Opportunity Employer Statement Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr Dexian