Field Service Engineer

Key Responsibilities Deliver exceptional customer service and technical problem resolution at client sites Maintain equipment and proactively resolve potential issues to maximize uptime Train customers on operation and maintenance of pharmacy automation systems Respond to service requests within SLA requirements Collaborate with service teams to resolve complex technical issues Assist with new automation installations as needed Document issues and resolutions in Salesforce Field Service Lightning Provide product feedback to drive continuous improvement Work independently with minimal supervision Requirements Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience) Valid driver's license and clean driving record Within commutable distance of San Jose, CA Preferred Skills and Experience Strong customer service orientation Proficiency with Windows operating systems and Microsoft Office Knowledge of computer networking, router/switch configuration, and file management Strong mechanical aptitude and ability to use hand tools for complex equipment service Experience with digital multi-meters and electrical testing equipment SQL knowledge is a plus Physical Requirements Daily car travel (average 4 hours per day) with occasional air travel Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally Stand for extended periods (up to 10-12 hours when necessary) Compensation Base Salary – USD $60,000 to $80,000 Full-time Benefits: Full Relocation Assistance: No Commission Compensation: No Bonus Eligible: No Overtime Eligible: No Interview Travel Reimbursed: No Security Clearance Required: No Visa Candidate Considered: No #J-18808-Ljbffr