Catering Lead

OVERVIEW The Catering Lead is responsible for driving off-premise sales and managing all aspects of catering operations. This includes lead generation, client consultation, menu planning, logistics coordination, and ensuring exceptional execution for LEADERSHIP PROPOSITION A successful leader in this position will SERVE. See the future Engage and Develop Others Reinvent Continuously Value Results and Relationships Embody the Heart CORE COMPETENCIES A person in the Catering Lead position must: Embody our shared vision and mission. Have a servant-leader mindset. Strong interpersonal communication and relationship skills. Strong written and verbal communication skills. Demonstrate strong planning, organizational and logistical skills. Maintain high attention to quality and detail. Deep understanding of food safety standards and proper temperature maintenance during transportation. Proficiency with catering software, order management tools, and Microsoft Office. Ability to multitask and perform under pressure in fast-paced environments. RESPONSIBILITIES Proactively seek out new catering opportunities with local businesses, schools, and civic organizations. Manage all inbound catering inquiries, menu consultations, payment processing and reconciliation. Coordinate with kitchen leadership on food prep schedules, order volumes, and special dietary needs. Organize and oversee delivery schedules, route optimization, and setup equipment for off-site events. Ensure strict adherence to brand standards, food safety protocols, and sanitation regulations across all catering operations. Maintain catering equipment, delivery vehicles, paper inventory, and display items in top condition. Perform post-event follow-ups with clients to gather feedback, ensure satisfaction, and secure recurring business. Track sales targets, operational expenses, labor costs, and monthly revenue performance. Look for unique opportunities to show unreasonable hospitality to clients and guests. Coordinate outside events, Community Care Events, and mascot/brand appearances. Manage third-party delivery relationships (Grubhub, DoorDash, UberEats, Postmates). Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr