Desktop Support Specialist

Job Posting

Please make sure your application is complete, including your education, employment history, and any other applicable sections. Initial screening is based on the minimum requirements as defined in the job posting, such as education, experience, licenses, and certifications. Your experience should also address the knowledge, skills and abilities needed for the role. Incomplete applications will not be considered.

This position is located in Austin, Texas. Due to being a federal contractor, you may be subject to obtaining and maintaining a public trust security clearance from the federal government.

Position Purpose

Provides troubleshooting and technical assistance for both local and remote computer systems and users. Provides assistance or training related to computer hardware and software use; including printing, installation, word-processing, electronic mail, and operating systems.

Essential Responsibilities

• Coordinates answering user inquiries regarding computer software and hardware operation to resolve problems and provides technical support.
• Maintains and uses software tools for remote management, troubleshooting, asset management, patch management and anti-virus.
• Coordinates and participates in dispatch rotation for helpdesk tickets.
• Prepares, edits, and distributes documentation, training materials, and procedures.
• Trains users in the proper use of hardware and software.
• Installs and performs various repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Minimum Qualifications

Education:

• High school diploma or equivalent

Experience:

• Three (3) years desktop support
• College education in or technical training in computer related areas may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time education or the prorated part-time equivalent.)
• One (1) year Active Directory
• One (1) year Microsoft Exchange

Benefits

TMF offers an excellent benefits package, including:

• Medical, dental, vision, life, accidental death and dismemberment, and short and long-term disability insurance
• Section 125 plan
• 401K
• Competitive salary
• License/credentials reimbursement
• Tuition Reimbursement

EOE Vet/Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.