Wraparound Trainer

Job Description

Job Description

Position Summary

The Wraparound Services Trainer is responsible for planning, coordinating, and delivering high-quality training, coaching, and technical assistance related to the Wraparound model and Louisiana Coordinated System of Care (CSoC). The Trainer ensures staff across regions are trained to implement Wraparound services with fidelity to the model, demonstrate core Wraparound principles, and meet all state training and certification requirements. This position promotes staff competency in family-driven, youth-guided, strengths-based practices and supports implementation of the Wraparound process consistent with Louisiana Office of Behavioral Health (OBH) and CSoC standards.

Essential Duties and ResponsibilitiesTraining Development & Delivery

• Develop, update, and maintain training curricula related to Wraparound principles, the four phases of the Wraparound process, documentation standards, and coaching practices.
• Deliver training to new hires, existing staff, supervisors, and community partners on Wraparound implementation, CSoC service expectations, and best practices.
• Facilitate Train-the-Trainer sessions to build internal training capacity among Wraparound staff and leadership.
• Ensure training materials align with Louisiana CSoC, Medicaid documentation standards, and program requirements.

Coaching & Technical Assistance

• Provide individual and group coaching to Wraparound staff to reinforce fidelity to the Wraparound model.
• Observe staff performance and provide feedback, mentoring, and skill-building support to ensure quality service delivery.
• Monitor trainee competency and provide remedial coaching or additional training when necessary.
• Serve as a subject matter expert on the Wraparound model and CSoC values, providing guidance to staff during service implementation.

Fidelity Monitoring & Quality Assurance

• Evaluate training outcomes and staff adherence to the Wraparound model using established fidelity measures and evaluation tools.
• Collaborate with Quality Assurance and Performance Improvement teams to address skill gaps, documentation quality, and compliance with SMO and LDH standards.
• Maintain accurate records of training attendance, certifications, competencies, and staff training completion.

Collaboration & Coordination

• Serve as a liaison between Wraparound leadership, program and clinical leadership, and external CSoC partners including SMO, Magellan, and Family Support Organizations (FSO).
• Identify training needs and workforce development opportunities through communication with supervisors and leadership.
• Support the integration of Wraparound principles across all CSoC services and interdisciplinary teams.

Compliance & Reporting

• Ensure training materials and delivery methods meet Louisiana Office of Behavioral Health (OBH) and CSoC certification standards.
• Prepare reports summarizing training activities, outcomes, and staff competency for leadership and contractual reporting requirements.

Core Wraparound Competencies

The Wraparound Services Trainer models and promotes competencies consistent with the Louisiana Coordinated System of Care, including:

• Family-driven and youth-guided service planning
• Strengths-based assessment and service delivery
• Team-based decision-making and collaboration
• Community-based service coordination
• Cultural and linguistic responsiveness
• Persistence and unconditional care
• Outcome-focused planning and monitoring

The Trainer ensures staff demonstrate competency in the four phases of the Wraparound process :

1. Engagement and Team Preparation - Building trust with youth and families while identifying strengths, needs, and natural supports.
2. Initial Plan Development - Facilitating collaborative team planning to develop individualized strategies and services.
3. Plan Implementation - Supporting the team in implementing and monitoring the plan of care while adjusting strategies as needed.
4. Transition and Sustainability - Preparing youth and families to transition from formal services while maintaining natural supports and long-term stability.

Minimum Qualifications Education & Experience

• Bachelor's degree in Social Work, Human Services, Psychology, Education, or related field required.
• Master's degree preferred.
• Minimum of 3-5 years of experience in Wraparound services, behavioral health, child welfare, or systems of care programs.
• Experience providing training, coaching, or adult education strongly preferred.

Knowledge, Skills, and Abilities

• Strong understanding of the Wraparound model and family-driven service delivery.
• Knowledge of Louisiana CSoC requirements and Medicaid documentation standards.
• Ability to design and deliver engaging, competency-based training programs.
• Excellent facilitation, coaching, and public speaking skills.
• Strong communication, organization, and evaluation abilities.

Preferred Attributes

• Experience with adult learning methodologies and curriculum development.
• Ability to build collaborative relationships with staff and system partners.
• Commitment to culturally responsive and trauma-informed training practices.
• Ability to monitor fidelity while supporting staff development and continuous improvement.

Certification & Training Requirements

• Completion of state-approved Wraparound foundational training and coaching courses required.
• Ability to obtain and maintain all required CSoC or OBH certifications related to training and Wraparound service delivery.

Other Requirements

• Valid Louisiana driver's license and reliable transportation.
• Ability to travel between regions as needed to conduct training.

WAA Compliance Requirements

Employees in this position must:

• Be eligible for Medicaid/Medicare participation (no sanctions or exclusions)
• Have no findings on the Louisiana State Adverse Action List
• Complete TB testing
• Complete AHA-recognized First Aid, CPR, and seizure training (unless exempt due to licensure)
• Maintain all required Wraparound training and credentialing

Benefits Overview

Cornerstone Youth and Family Services offers a comprehensive benefits package for regular full-time employees. Benefits may include medical, dental, and vision insurance with employer contributions toward premiums, paid holidays, paid time off, retirement benefits, and eligible reimbursements such as cell phone and mileage. Specific benefits may vary based on position and employment status.

Disclaimer

This job description outlines the general nature and responsibilities of the position and is not intended to be an exhaustive list of all duties, tasks, or qualifications. Cornerstone Youth and Family Services reserves the right to modify responsibilities or requirements as needed to meet organizational needs. Duties, responsibilities, and activities may change at any time with or without notice.

Cornerstone Youth and Family Services is an Equal Opportunity Employer