Market Director, JPMorgan Private Client - Boston, MA

Job Description

Build a market-leading client experience for high-net-worth individuals and families. Lead, coach, and inspire relationship managers to deliver personalized service that deepens long-term relationships. Partner across the firm to connect clients with the right solutions at the right time. If you thrive in a high-accountability, client-first culture, this role offers the opportunity to shape growth in a key market.

As a Market Director in our private client team, you will lead and develop a team of relationship managers delivering high-touch service and advice to affluent clients. You will set the market strategy, strengthen client and community partnerships, and drive disciplined growth across the Boston-area market. You will champion a strong risk and controls culture while building an inclusive, high-performing team.

Job responsibilities

• Recruit, lead, mentor, and manage a team of relationship managers through ongoing coaching, training, and performance development
• Develop and execute market strategies to expand the affluent client segment and drive business growth across the Boston-area market
• Build and maintain relationships with key clients and centers of influence to strengthen market reach and reputation
• Partner with stakeholders across the firm to identify opportunities and deliver a seamless client experience
• Promote a culture of excellence, collaboration, and continuous improvement within the team and with key partners
• Set clear performance expectations and provide regular feedback and coaching to help team members achieve goals
• Resolve escalated client issues by coordinating timely, effective solutions and improving root-cause processes
• Represent the firm at industry and community events to grow visibility and client engagement in the market
• Embed risk management and controls into daily routines to support compliance and mitigate operational risk
• Monitor and report on team performance, using data to inform decisions and improve outcomes
• Champion client-centric initiatives that enhance personalized service and long-term relationship building

 

Required qualifications, capabilities and skills

• 10+ years of experience in banking, wealth management, or financial services with a focus on affluent or high-net-worth clients
• 5 years of experience recruiting, developing, and coaching client-facing professionals across banking, lending, and investment needs
• Demonstrated ability to build a client-centric culture focused on personalized service and long-term relationships
• Proven business development experience, including working with strategic clients and centers of influence to drive growth
• Strong communication and interpersonal skills, with the ability to influence and lead through change
• Demonstrated ability to build and maintain internal partnerships that improve service delivery and client outcomes
• Ability to travel up to 30% of the time, as needed

 

Preferred qualifications, capabilities and skills

• Bachelor’s degree or military equivalent

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.