Systems Support Specialist

Empower AI Centralized Systems Administration SpecialistEmpower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive.Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.ResponsibilitiesWe have an exciting opportunity at the Department of State! The Centralized Systems Administration (SA) Specialist provides on-site SA services to offices in the NCR to ensure we manage the assets and operations support the customer's mission to provide IT services to DoS users enterprise wide.In this role, you will work with on site SA's on the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed customer applications).This includes managing security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases. Additionally, you will be required to enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts / privileges), vSphere/OS remediation, security compliance tools.The SA Specialist will ensure confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data; provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability; coordinate hardware/software upgrades, consolidations, and equipment retirements.Additionally, you will log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now); initiate, track, and document all configuration changes for hardware, software, and permissions.You will monitor system performance for anomalies; maintain current site topology diagrams, system configurations, and comprehensive technical documentation. The SA Specialist will provide regular status reporting on all SA activities, manage internal project coordination, and promptly notify management of risks (e.g., power outages, environmental issues) affecting IT services.QualificationsEDUCATION AND EXPERIENCEThe following are the education and experience required for this position:5+ yearsBachelor's in IT or related fieldMicrosoft Certified: Endpoint Administrator AssociateSecret Security ClearancePREFERRED REQUIREMENTS:Comp TIA Sec+, ITIL 4 Foundation Certification(s)PHYSICAL REQUIREMENTS:This position requires the ability to perform the below essential functions:Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 40 poundsTravel by land or air transportation up to 10%About Empower AIAll hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.Pay Band MinUSD $96,050.00/Yr.Pay Band MaxUSD $148,670.00/Yr.