Microsoft Dynamics 365 Consultant

Microsoft Dynamics 365

Location: Fully remote.

This position will advise leadership on projects and will be assigned critical project tasks, review milestone project results and resolve any technical problems that may occur during the assignment. In this position, you will work with Agency and technical personnel to provide application architecture, design, configuration, support, consultation services, and technical hardware/software project support, focusing on the Microsoft Dynamics 365 platform. In collaboration with your colleagues, you will focus on the accountable and proactive execution of assigned projects, aligning priorities and objectives to client’s needs. For all areas of service:

• In-depth knowledge of Microsoft Dynamics 365 application configuration, including customizing.
• Experience with Microsoft Dynamics application architecture and design including the following: Entity creation/build-out, Form/View/Chart designing, Relationship building, Dashboard, plugins, Basic Workflow Creation, and Basic security permission management.
• Experience in using Knowledge Base and smart assist functionalities available in Dynamics 365
• Configure Dataverse and Power Apps while utilizing Azure Data Factory for data migrations.
• Develop integrations with Azure.
• Experience in working with ETL Like Kingsway Soft/Scribe
• Perform solution envisioning and requirements analysis, including capturing requirements from stakeholders and performing fit/gap analysis.
• Experience with full life cycle development of MS Dynamics 365 solutions
• Experience with system configuration and deployments
• Experience in writing custom.NET code, plugin code etc. for high volume contact centers built on the Dynamics 365 platform.
• May participate in the evaluation of products / solutions that could be implemented across the Enterprise.
• Develops project timelines based on scope, business requirements, available resources and technical skills required. Assigns work and conducts progress reviews to ensure the project remains on target.
• Directs the development of criteria to evaluate user applications and determine whether systems can be created using an off-the shelf product or redesigned using newer technologies.
• Provides technical consulting to other agencies in the Commonwealth and recommends specific technologies or software to meet their business requirements.
• Prepares Statements of Work (SOWs) to acquire services, training, and consulting internally or for other Commonwealth Agencies.
• Performs technical research as it relates to application development methodologies, strategies, and new development software and design techniques.
• Develops transition plans, implementation plans and other applications development related documents.
• Consults and coordinates with other organizations which include:
• Integrated Enterprise System
• Other sections of Software platform Services
• Infrastructure and Operations
• Governor’s Office
• Office of Strategy and Management
• Maintains contact with vendors and professional organizations to ensure that the most current practices and techniques are utilized.
• Participates in strategic planning and budget sessions to establish organizational goals, to identify resources, and to define policies and procedures to attain these goals.
• Maintains a good knowledge of policies, procedures, and standards as they relate to Management Directives (MDs), Information Technology Bulletins (ITBs), Enterprise memos, Executive Orders, etc.
• Prepares meeting reports, progress reports and management status reports where required.
• Coordinates, schedules, organizes and conducts meetings, presentations, demonstrations, training and other work-related seminars.
• Be knowledgeable of, adhere to, and contribute to established service management processes and procedures.
• Be knowledgeable of, adhere to, and contribute to established knowledge management processes and procedures.
• Be knowledgeable of, adhere to, and contribute to established digital accessibility regulations and standards.