Housekeeping Supervisor
$20 per hourCaesars Entertainment
Job Description This position directs the daily operations of the housekeeping department while ensuring the highest standard of cleanliness, comfort, and safety. Responsibilities
ADDITIONAL REQUIREMENTS
- Supervisory accountability for all team members for daily and long-term operations to include hiring, training, and developing employees, including coaching, mentoring and appropriate performance management up to and including separation.
- Direct day-to-day operation of the Housekeeping Department.
- Looks for and identifies ways to create a higher level of standards and procedures.
- Responsible for enhancing and refining the departmental training program and supervisory structure.
- Confer with supervisors to ensure maximum customer satisfaction and efficient utilization of workforce and facilities.
- Handles guests concerns taking corrective action, as necessary.
- Inspects facilities, services and equipment and recommends changes or improvements, as necessary.
- Ensure that expenditure remains within established limits.
- Delegate assignments to appropriate supervisors to accomplish tasks and provide developmental potential.
- Maintain close work relationships with other department's managers/supervisors to promote smooth, efficient operations.
- Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
- Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
- Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.
- Provide training, orientation, and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
- Adheres to departmental and company policies.
- Report all needles, blood, and other bodily fluids found to Supervisor.
- Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.
- Ability to push up to 50 pounds daily for the duration of shift
- Must complete assignments by time projected by leadership
- Performs all other related and compatible duties as assigned.
- Perform duties with cleaning chemicals and equipment including carpet/floor care.
- Perform special projects assigned by Management
- Ensuring high hygiene standards and guest satisfaction
- Addressing guest queries and solving special requests
- Making beds and providing clean sheets and towels
- Abide by leadership feedback and correct any discrepancies in assignments performed
- Additional tasks as needed
- HS diploma or GED.
- Casino/Hotel experience preferred.
- Experience within an upscale hotel preferred.
- Minimum of five years' operations management experience in a hotel of comparable size and quality is required.
- Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
- Minimum three years' experience as departmental head/division manager level or above required.
ADDITIONAL REQUIREMENTS
- Must be able to work independently.
- Must be able to maneuver in all areas of the hotel and casino.
- Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.
- Must be able to communicate distinctly and persuasively to others.
- Must be able to lift items up to 10 pounds and carry up to 5 pounds.
- Must be able to bend, reach, kneel, twist and grip items while working at desk area.
- Must be able to operate a computer, telephone and ten key adding machines.
Vacancy posted 2 days ago
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