Call Center Representative - Local Remote

Job Description Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day. What You’ll Do: Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards. Schedule & Flexibility: No weekend shifts — ever! Work Monday through Friday only. During peak season: Full-time (40 hours/week) with potential overtime. During off-peak: Hours may vary between 32–40/week, based on client needs. Must be flexible to work shifts between 7:00 AM – 8:00 PM , with occasional extended hours up to 10:00 or 11:00 PM for short periods. West Coast roles may require availability from 5:30 AM – 8:00 PM . Important Note: This is a remote position ; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment , and occasionally attend in-person meetings or special projects . What We’re Looking For: High school diploma or GED required. Customer service or call center experience is a plus, but not required — we’ll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency. Bilingual Candidates Encouraged to Apply: We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency! #J-18808-Ljbffr A-Line Staffing Solutions LLC