Emergency Dispatch Lead

Position Overview The Boeing Company is seeking a highly experienced Global Security Operations Center (GSOC) Emergency Dispatch Lead to join our team in Mesa, AZ. The GSOC is a 24/7/365 operations center that serves as an emergency services and business communications hub within Security and Fire Operations. The Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the United States. This role requires the ability to work a rotating schedule and variable shifts, including night shifts, weekends, and holidays. Position Responsibilities Supervises the answering and processing of emergency and service calls for Boeing Security and Fire Operations with appropriate pre-arrivals instructions. Supervises shift compliance with standard operating procedures. Leads development of procedures, training, and related documentation. Conducts briefings with assigned shift and coordinates and communicates with manager, providing situational updates related to shift activities and needs. Coordinates and supports the GSOC Emergency Dispatch Training Coordinator. Interfaces with Boeing Security and Fire Departments and other business partners as necessary. Conducts After Action Reviews (AARs). Troubleshoots and analyzes equipment failure and initiates requests for technical support. Ensures adequate staffing during shift and maintains shift schedule. Supervises team issues, risks, and opportunities. Performs all duties of a certified Emergency Dispatcher and assists with critical events or fill-in as activities require. Basic Qualifications 3+ years of experience as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection. 3+ years of experience with Computer Aided Dispatch (CAD), 911 phone and radio systems. 3+ years of experience with Microsoft Office including Outlook, Excel, Word, PowerPoint, SharePoint, and Teams. Ability to work variable shifts including nights, weekends, and holidays. Preferred Qualifications Bachelor's degree or equivalent work or military experience. Supervisory experience in an Emergency Communication Center. Emergency Medical Dispatch (EMD) experience/certification. National Incident Management Systems (NIMS) and NIMS/ICS 300-400 Certifications. All-Hazards Communications Unit Leader (COML) Certification. Motorola/Spillman Flex System Application Administrator (SAA) certification. 3 years of experience with Motorola MCC 7500 radio system. 3 years of experience with Motorola VESTA 9‑1‑1 CPE. 3 years of experience with NICE recording system. Experience communicating to multiple audiences, including executive leadership. Experience with written and verbal communication and interaction in an executive environment. Experience communicating with and briefing to all levels of staff. Conflict Of Interest Successful candidates must satisfy the Company’s Conflict Of Interest assessment process. Drug Free Workplace Boeing is a Drug Free Workplace. Post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met. Pay & Benefits Competitive base pay and variable compensation opportunities. Eligible employees may enroll in benefit programs such as health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work. Pay is based upon candidate experience and qualifications. Language Requirements Not Applicable. Education Not Applicable. Relocation Relocation assistance is not a negotiable benefit for this position. Export Control This position must meet U.S. export control compliance requirements. A U.S. Person, as defined by 22C.F.R. §120.62, is required. Safety Sensitive This is not a Safety Sensitive Position. Security Clearance This position requires the ability to obtain a U.S. Security Clearance, including a U.S. Secret Clearance post‑start. Visa Sponsorship Employer will not sponsor employment visa status. Equal Opportunity & EEO Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law. Boeing EEO Policy; Request an Accommodation; Applicant Privacy; Boeing participates in E‑Verify (English & Spanish); Right to Work Statement (English & Spanish). #J-18808-Ljbffr The Boeing Company